Field Engineer | RACOM Corporation

Eastern Communications•Lacey, WA

11d

About The Position

The Field Engineer ensures the technical integrity, configuration, performance, and operational readiness of mission-critical communication systems. The role bridges system design, deployment, and long-term sustainment by turning engineered designs into commissioned and optimized systems for public safety, utilities, transportation, and other critical operations. It involves hands-on system integration, configuration, commissioning, testing, troubleshooting, optimization, and performance validation, in collaboration with Engineering, Project Management, Field Services, and local service teams. The Field Engineer also serves as a technical escalation resource and helps mentor System Technicians. The position is intended for an experienced technical professional able to work across RF and IP network environments and take ownership of complex system-level issues. The position may be based in Lacey or Spokane, Washington, and supports systems and customers throughout Washington. Periodic travel throughout the West Region may be required for deployments, upgrades, troubleshooting, commissioning, training, and customer acceptance activities. The role participates in an on-call rotation following appropriate system training.

Requirements

Bachelor’s degree in Electrical, Telecommunications, or Computer Engineering, or equivalent field experience demonstrating advanced system-level expertise.
Hands-on experience with LMR communication systems, including P25, DMR, analog, or comparable mission-critical radio technologies.
Strong RF and IP-network troubleshooting and diagnostic capabilities.
Experience using RF and network test equipment such as service monitors, spectrum analyzers, and protocol analyzers.
Familiarity with communications platforms such as L3Harris, Tait, Zetron, Kenwood, or comparable manufacturers.
Ability to read and interpret system schematics, wiring diagrams, network diagrams, and RF design drawings.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills, including the ability to explain complex subjects to technical and non-technical audiences.
Ability to work independently while collaborating effectively with technicians, engineers, project managers, and customers.
Valid driver’s license and willingness to travel as required.

Nice To Haves

Experience with simulcast radio systems and console integration.
ETA, FCC GROL, or equivalent industry certifications.
Advanced IP networking knowledge, including IP routing, VLAN management, and Radio-over-IP systems.
Experience supporting public-safety, DoD, federal, utility, or other mission-critical communications environments.
Experience with field service management and technical documentation tools.
OSHA 10/30, tower safety, electrical safety, or similar formal safety training.

Responsibilities

Build, configure, stage, and commission radio communications systems, including P25, DMR, and analog networks.
Perform end-to-end system testing, system acceptance, and performance validation against engineering specifications.
Conduct RF coverage testing, site optimization, signal studies, and RF propagation verification.
Integrate hardware, firmware, and software releases into new and existing communications infrastructure.
Execute system upgrades, migrations, and cutovers while minimizing customer service impact.
Perform advanced troubleshooting and root-cause analysis of complex RF and network issues.
Support preventive maintenance, system sustainment, firmware management, and configuration management for assigned systems.
Maintain system documentation, configuration baselines, technical records, and performance logs.
Serve as a technical escalation point for major system faults and customer-impacting events.
Mentor System Technicians and assist Field Services leadership with technical training and knowledge transfer.
Partner with Engineering, Project Management, and Service teams during system deployments and maintenance activities.
Communicate technical findings, recommendations, and corrective actions clearly to customers and internal teams.
Provide practical field feedback during system design and proposal reviews.
Conduct site surveys and support interference identification and mitigation.
Participate in an on-call rotation following appropriate system training to support mission-critical outages and service disruptions.
Travel periodically for multi-site projects, system staging, commissioning, upgrades, troubleshooting, and customer acceptance testing.