Business Development Manager

Quality Tech Services, LLC • Bloomington, MN

5d • $100,900 - $151,300

About The Position

QTS, part of the Cretex Medical family of companies, provides end-of-line services for medical device OEMs, including finished device assembly, packaging, and sterilization management. The Business Development Manager grows sales revenue by attracting, prospecting, and closing new business, retaining existing accounts by presenting new solutions and services, and meeting targeted profit margins while operating within the company’s Quality Management System and values.

The position serves customers and prospects in a designated geographic territory, develops customer relationships, supports pricing and negotiations, and works with internal teams to deliver timely proposals and address customer needs. The role also supports customer satisfaction and retention, coordinates customer-facing activities, and represents QTS during customer visits and audits. Travel to customer sites and events is expected 25%–50% of the time.

Requirements

• Bachelor’s degree in business, engineering, or a technical field.
• Three to five years of outside sales experience or equivalent years of direct customer interaction and support.
• Experience selling or marketing into manufacturing industries.
• Knowledge of or training in FDA and ISO regulations.
• Ability to travel to customers and events 25%–50% of the time.
• Ability to network and obtain referrals.
• Negotiation skills.
• High energy, competitive nature, and goal orientation.
• Excellent interpersonal, verbal, presentation, and writing skills.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Publisher.
• Clear and effective verbal and written communication skills.
• Attention to detail and strong organizational skills.
• Ability to work in a fast-paced team environment.
• Ability to prioritize and multitask.

Nice To Haves

• Experience in cleanroom manufacturing, sterilization, or aseptic product handling.
• Experience in the medical device industry.
• Knowledge of medical device or pharmaceutical packaging processes and materials.
• Knowledge of or experience with contract manufacturing.

Responsibilities

• Meet or exceed sales forecasts and provide input to forecasts and updates as requested.
• Prospect for potential new clients and convert opportunities into increased business.
• Travel to meet customers and prospects at their sites or industry events.
• Service assigned customer accounts and prospects in a designated geographic territory.
• Obtain pricing from estimators and specialists and provide timely proposals, quotations, and price schedules.
• Lead customer pricing negotiations to ensure appropriate compensation for services provided.
• Assist in developing pricing policies that support competitiveness and targeted profit goals.
• Conduct account business and quality reviews, forecast discussions, and price-increase negotiations with customers at least annually.
• Analyze industry trends, strategic direction, and competitors to inform sales approaches.
• Explore opportunities in other healthcare industries, such as pharmaceuticals and biotechnology, as agreed with the supervisor.
• Coordinate with Marketing on customer-targeted webinars, lunch-and-learns, and other customer engagement opportunities.
• Coordinate customer relations and activities, including sales calls, visits to the company, Business Unit interactions, communications, trade shows, networking events, and conferences or seminars.
• Support existing customers to promote loyalty and retention and obtain new projects.
• Help evaluate customer satisfaction and follow up with customers who raise concerns in quarterly surveys.
• Facilitate customer and prospect facility tours and ensure visitors comply with confidentiality agreements, gowning regulations, and workplace safety requirements.
• Assist Quality with customer complaints, corrective and preventive actions (CAPAs), and nonconforming material report (NCMR) resolution as requested.
• Host customer audits at the facility and coordinate with the Quality department.
• Maintain relevant customer contact information in the CRM system.
• Develop and maintain the Customer Opportunity Pipeline Report.
• Champion other activities as requested by the manager or company executives.

Benefits

• 401(k) retirement savings plan with company match.
• Onsite health clinics.
• Discretionary holiday bonus program based on years of service.
• Cretex University.
• 24/7 employee assistance program, including access to five confidential visits with a licensed counselor at no cost.
• Wellness program with incentives.
• Employee death benefit.
• Employee sick and safe leave.
• For employees working 20 or more hours per week: medical insurance, virtual care providers, dental insurance, vision insurance, pre-tax health savings account, healthcare and dependent care reimbursement accounts, paid holidays, paid time off, and discretionary profit sharing.
• For employees working 30 or more hours per week: parental leave, accident and critical illness benefits, optional life insurance for employees and family members, short- and long-term disability, company-provided life insurance, and tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level