Business Development Manager/Director, Substance Use Recovery – Southern California

You Are Accountable • Los Angeles, CA

1d • Remote

About The Position

Accountable is an online peer recovery provider that has supported over 10,000 people through substance use recovery since 2020. The company is available in all 50 states and is in network with national health plans. The platform focuses on the relationship between a client and their peer coach, supplemented by at-home toxicology, care coordination, and family support. For referring programs and clinicians, a portal provides easy handoffs and a real-time recovery dashboard. This role is responsible for driving referral growth in Southern California, making Accountable the first call for individuals needing support. The market is dense with treatment centers, clinicians, and discharge planners, and the role requires building relationships with these entities, as well as legal, monitoring, employer, and community partners. The company explicitly does not engage in patient brokering, referral fees, or kickbacks, emphasizing earning referrals through outcomes, responsiveness, and trust.

Requirements

• Live in Southern California.
• Hold a valid driver's license.
• Have reliable transportation.
• Speak the language of the treatment world (detox, residential, PHP, IOP, outpatient, MAT, sober living).
• Understand how people pay for and access care, including private pay and insurance coverage.
• Have a track record of meeting sales targets and ability to explain the underlying math.
• Ability to communicate credibly with clinical directors, attorneys, and parents.
• Disciplined about CRM usage with same-day logging.
• Independent without being territorial; share relationships and care about the overall outreach organization's performance.
• Desire to be managed on outcomes with a weekly number and monthly business review.
• Manager Level: 5+ years of business development or outreach in behavioral health, addiction treatment, post-acute, or healthcare services, with knowledge of a discharge planner's day.
• Manager Level: Possess real referral relationships in the Southern California market or demonstrate the ability to build them quickly.
• Director Level: Already a trusted presence in the Southern California treatment community with relationships that can produce qualified referrals quickly.
• Director Level: Experience opening a market or building a territory from an early stage, with the ability to detail account math, channels, successes, and lessons learned.

Nice To Haves

• Experience turning a territory strategy that worked into something other reps could run.
• Personal or family recovery experience.

Responsibilities

• Build and work a territory plan covering the market's referral sources.
• Segment the market and decide which accounts are worth deeper investment.
• Focus on treatment centers: residential programs, detoxes, PHP/IOPs, outpatient programs, sober livings, and their discharge planners, case managers, admissions teams, clinical leaders, and alumni coordinators.
• Build relationships with the clinical side: therapists, addiction medicine and psychiatry practices, primary care, and hospital social workers.
• Develop relationships with the legal and monitoring side: interventionists, professional monitoring programs, drug courts, DUI and family law attorneys, probation, and parole.
• Pursue employer and community accounts: EAPs, safety-sensitive employers, and recovery community organizations.
• Sell consultatively, understanding referrer needs before pitching and being honest about whether Accountable is the right fit.
• Run in-services and lunch-and-learns.
• Attend coalition meetings, professional events, and conferences.
• Maintain close contact with every referral, ensuring fast handoffs and closing the loop with partners.
• Log activity, opportunities, and market intelligence in the CRM daily.
• Share learnings, including effective messaging, competitor activities, and successful/failed approaches, with the outreach team.
• Adhere to Accountable's compliance standards in all referral relationships.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• Mileage reimbursement for field work.
• Reimbursement for approved business expenses (parking, tolls, partner education, professional events).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed