Business Development Associate/Manager, Substance Use Recovery Outreach Florida

You Are Accountable • Fort Lauderdale, FL

1d • Remote

About The Position

Accountable is an online peer recovery provider that has supported over 10,000 people through substance use recovery since 2020. They are available in all 50 states and are in-network with national health plans. The company was founded by people in recovery, and their program centers around weekly sessions with a peer coach (someone with lived recovery experience) and a care team that clients can message between sessions. The program also includes verified at-home toxicology (Bluetooth-connected breathalyzers and guided saliva tests) and care coordination to keep treatment programs and clinicians informed. Family support is also a component of the program.

This role is responsible for driving referral growth in Florida. The market is diverse, with different referral cultures in regions like the Panhandle, South Florida, the Gulf Coast, Orlando, and Jacksonville. The primary focus will be on building relationships with the treatment and clinical community, including detoxes, residential programs, PHP/IOPs, outpatient services, sober living facilities, and professionals involved in treatment planning and discharge. Once these channels are established, the role will expand to include legal, monitoring, employer, and community relationships. A dedicated payor sales team handles insurance contracting, so this role's focus is solely on referral demand. The position reports to the Chief Revenue Officer.

Requirements

• Live in Florida.
• Hold a valid driver's license.
• Have reliable transportation.
• Desire a job that involves field work.
• Speak the language of the treatment world (detox, residential, PHP, IOP, outpatient, MAT, sober living, and recovery support).
• Understand how people pay for and access care, including private pay and insurance coverage, to accurately answer cost-related questions.
• Proven track record of meeting sales targets and ability to explain the underlying metrics.
• Ability to communicate credibly with clinical directors, attorneys, and parents.
• Discipline in using and updating the CRM system on the same day.
• Independent yet collaborative, willing to share relationships and contribute to the overall success of the outreach team.
• Desire to be managed on outcomes with a weekly number and monthly business review.
• For Associate level: 2+ years of outside sales, community outreach, admissions, or business development experience.
• For Manager level: 5+ years of business development or outreach experience in behavioral health, addiction treatment, post-acute care, or healthcare services, with knowledge of a discharge planner's role.
• For Manager level: Existing referral relationships in the Florida market or a demonstrated ability to build them quickly elsewhere.

Nice To Haves

• Experience turning a territory strategy into a replicable model for other representatives.
• Personal or family recovery experience.

Responsibilities

• Build and execute a territory plan with the leadership team covering the market's referral sources.
• Segment the market and identify accounts for deeper investment, adjusting the strategy based on market feedback.
• Focus initially on building relationships within the treatment sector: residential programs, detoxes, PHP/IOPs, outpatient programs, sober livings, and the associated discharge planners, case managers, admissions teams, clinical leaders, and alumni coordinators.
• Develop relationships within the clinical community: therapists, addiction medicine and psychiatry practices, primary care physicians, and hospital social workers.
• Expand relationships to the legal and monitoring sector: interventionists, professional monitoring programs, drug courts, DUI and family law attorneys, probation, and parole.
• Pursue employer and community accounts as appropriate: EAPs, safety-sensitive employers, and recovery community organizations.
• Engage in consultative selling, understanding a referrer's client needs before pitching and being willing to decline if Accountable is not the right fit.
• Conduct in-services and lunch-and-learns.
• Attend relevant coalition meetings, professional events, and conferences.
• Maintain close contact with every referral, ensuring fast handoffs, closing the loop with partners, and protecting the company's reputation.
• Log all activity, opportunities, and market intelligence in the CRM on the same day.
• Share insights with the outreach team, including effective messaging, competitor activities, successful approaches, and failed attempts.
• Adhere to Accountable's compliance standards in all referral relationships.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Mileage reimbursement for field work
• Reimbursement for approved business expenses (parking, tolls, partner education, professional events)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed