Business Development Associate/Manager, Substance Use Recovery Outreach Florida

You Are Accountable • Fort Lauderdale, FL

2d • $60,000 - $130,000 • Remote

About The Position

Accountable is an online peer recovery provider that has supported over 10,000 people through substance use recovery since 2020. The company is available in all 50 states and is in network with national health plans. Accountable was founded by individuals in recovery, and its program centers on weekly sessions with a peer coach who has lived recovery experience, with the ability to message the care team between sessions. The program also includes verified at-home toxicology, care coordination with treatment programs and referring clinicians, and family support.

This role is responsible for driving referral growth in Florida, a market with diverse referral cultures across different regions. The primary focus is on building relationships with the treatment and clinical community, including detoxes, residential programs, PHP/IOPs, outpatient programs, sober living facilities, and professionals involved in treatment planning and discharge. Once these channels are established, the role will expand to include legal, monitoring, employer, and community relationships. The position focuses on referral demand, not insurance contracting, and reports to the Chief Revenue Officer. Accountable does not engage in referral fees, per-head arrangements, or kickbacks, emphasizing referrals based on outcomes, responsiveness, and trust.

Requirements

• Reside in Florida.
• Hold a valid driver's license.
• Have reliable transportation.
• Willingness to work in the field.
• Understand the language of the treatment world (detox, residential, PHP, IOP, outpatient, MAT, sober living, recovery support).
• Understand how people pay for and access care, including private pay and insurance coverage.
• Proven track record of meeting sales targets and ability to explain the underlying metrics.
• Ability to communicate credibly with clinical directors, attorneys, and parents.
• Disciplined about CRM usage with same-day logging.
• Independent yet collaborative, willing to share relationships and focus on the overall outreach team's performance.
• Desire to be managed on outcomes with a weekly number and monthly business review.
• Associate Level: 2+ years of outside sales, community outreach, admissions, or business development experience.
• Associate Level: Experience with cold outreach, including list building, door-knocking, and converting cold contacts into relationships.
• Manager Level: 5+ years of business development or outreach in behavioral health, addiction treatment, post-acute care, or healthcare services.
• Manager Level: Understanding of a discharge planner's daily activities.
• Manager Level: Established referral relationships in the Florida market or a demonstrated ability to build them quickly elsewhere.

Nice To Haves

• Experience in translating a territory strategy for other reps to execute.
• Personal or family recovery experience.

Responsibilities

• Build and execute a territory plan with leadership to cover the market's referral sources.
• Segment the market and identify accounts for deeper investment, adjusting strategy based on field learning.
• Focus on building relationships with treatment centers (residential, detox, PHP/IOP, outpatient, sober living) and their staff (discharge planners, case managers, admissions teams, clinical leaders, alumni coordinators).
• Develop relationships with the clinical community, including therapists, addiction medicine and psychiatry practices, primary care physicians, and hospital social workers.
• Engage with legal and monitoring entities such as interventionists, professional monitoring programs, drug courts, DUI and family law attorneys, probation, and parole.
• Pursue employer and community accounts like EAPs, safety-sensitive employers, and recovery community organizations as per the plan.
• Sell consultatively, understanding a referrer's client needs before pitching and being willing to decline if Accountable is not a fit.
• Conduct in-services and lunch-and-learns.
• Attend relevant coalition meetings, professional events, and conferences.
• Maintain close contact with every referral, ensuring fast handoffs, closing the loop with partners, and protecting the company's reputation.
• Log activity, opportunities, and market intelligence in the CRM daily.
• Share learnings, including effective messaging, competitor activities, and successful/failed approaches, with the outreach team.
• Adhere to Accountable's compliance standards in all referral relationships.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• Mileage reimbursement for field work.
• Reimbursement for approved business expenses (parking, tolls, partner education, professional events).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed