Business Development Associate/Manager, Substance Use Recovery Outreach
About The Position
Accountable is an online peer recovery provider that has supported over 10,000 people through substance use recovery since 2020. The company operates in all 50 states and is in network with national health plans. Founded by individuals in recovery, Accountable's program centers on weekly sessions with a peer coach, who has lived recovery experience, and allows clients to message their care team between sessions. The platform includes verified at-home toxicology (Bluetooth-connected breathalyzers and guided saliva tests) to document progress, and care coordination to keep treatment programs and referring clinicians informed. Family support is also integrated into the program. For referring programs and clinicians, a portal facilitates easy handoffs, and a recovery dashboard provides real-time updates on toxicology results and engagement. The platform is HIPAA-compliant. This role is responsible for driving referral growth in Washington state. The specific title of Associate or Manager will be determined by the candidate's experience and demonstrated ability to build referral networks. The core responsibilities and mission of the role remain consistent across levels, with scope and compensation adjusted based on experience. The ideal candidate will live in Washington, possess a valid driver's license, reliable transportation, and be comfortable working extensively in the field. A strong understanding of the behavioral health and treatment industry language (detox, residential, PHP, IOP, outpatient, MAT, sober living) and how recovery support fits within these frameworks is essential. The candidate must also understand payment models for care, including private pay and insurance coverage, and be disciplined about CRM usage for same-day logging of activities and market intelligence. Independence, a collaborative spirit, and a commitment to the overall performance of the outreach team are also key attributes.
Requirements
- Reside in Washington state.
- Hold a valid driver's license.
- Possess reliable transportation.
- Willingness to work a job that primarily occurs in the field.
- Speak the language of the treatment world (detox, residential, PHP, IOP, outpatient, MAT, sober living, and recovery support).
- Existing relationships within the recovery ecosystem in Washington.
- Understand how people pay for and access care, including private pay and insurance coverage.
- Disciplined about CRM usage with same-day logging.
- Independent without being territorial; share relationships and care about the overall outreach organization's performance.
- For Associate level: 2+ years of outside sales, community outreach, admissions, or business development experience.
- For Associate level: Proven cold outreach skills, including list building, door-knocking, and converting cold contacts into relationships.
- For Manager level: 5+ years of business development or outreach experience in behavioral health, addiction treatment, post-acute care, or healthcare services.
- For Manager level: Knowledge of a discharge planner's daily activities.
- For Manager level: Demonstrated existing referral relationships in the Washington market or ability to rapidly build them.
Nice To Haves
- Experience in developing territory strategies that can be replicated by other representatives.
- Personal or family recovery experience.
Responsibilities
- Build and execute a territory plan with the leadership team, focusing on market referral sources in Washington.
- Segment the market, identify key accounts for investment, and adapt strategies based on field learnings.
- Focus on building relationships within the treatment sector, including residential programs, detoxes, PHP/IOPs, outpatient programs, sober living facilities, and their associated discharge planners, case managers, admissions teams, clinical leaders, and alumni coordinators.
- Develop clinical referral relationships with therapists, addiction medicine and psychiatry practices, primary care physicians, and hospital social workers.
- Expand relationships to include legal and monitoring entities such as interventionists, professional monitoring programs, drug courts, DUI and family law attorneys, probation, and parole officers.
- Pursue employer and community accounts like EAPs, safety-sensitive employers, and recovery community organizations as per the plan.
- Spend the majority of the week in the field, aiming for 15-20 partner meetings weekly once ramped.
- Employ a consultative sales approach, understanding referrer needs before pitching and being willing to decline if Accountable is not the right fit.
- Conduct in-services and lunch-and-learns, and participate in relevant coalition meetings, professional events, and conferences.
- Maintain close contact with every referral, ensuring prompt handoffs, closing the loop with partners, and protecting the company's reputation.
- Track and understand performance metrics, identifying activities that generate pipeline, conversion rates, and areas for improvement.
- Log all activities, opportunities, and market intelligence in the CRM on the same day.
- Share insights on effective messaging, competitor activities, successful approaches, and failed strategies with the outreach team.
- Adhere to Accountable's compliance standards in all referral relationships.
Benefits
- Medical, dental, and vision insurance.
- Paid time off.
- Mileage reimbursement for field work.
- Reimbursement for approved business expenses (parking, tolls, partner education, professional events).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
