Business Development Coordinator

Anderson Automotive Group • Cadillac, MI

2d

About The Position

The Business Development Coordinator is an initial point of contact for Internet sales leads at the Fred Anderson location. The role helps customers with product information questions and schedules appointments for them to meet with a sales professional. It involves responding to inquiries by phone, email, and live chat; following up with leads; using a CRM system; and supporting dealership inventory and vehicle-preparation activities. Automotive experience is not required, and training is provided.

Requirements

• Prior customer service experience.
• Excellent teamwork skills.
• Positive and hardworking demeanor.
• Strong computer skills and ability to use computer software.
• Eagerness to improve and a collaborative attitude.
• Time-management skills.
• Strong listening skills and ability to build rapport with others.
• Organizational skills.
• Valid driver's license with an acceptable motor vehicle record.
• High school diploma or equivalent.

Responsibilities

• Answer customer calls and arrange follow-up sales appointments.
• Respond promptly to Internet, phone, and live chat inquiries using email, scripts, and templates.
• Follow up with interested leads for 90 days, including leads who are not ready to make an appointment and customers who miss appointments.
• Provide customers with product information and direct them to appropriate dealership resources.
• Participate in team and process development sessions and maintain positive relationships with teammates, sales teams, and dealership management.
• Use the CRM tracking system daily.
• Walk the lot to stay current on inventory.
• Help fuel vehicles and move them to the detail departments.

Benefits

• 401(k) retirement plan with company match.
• Comprehensive health benefits, including telehealth and behavioral health services.
• Maternity and paternity leave.
• Relocation packages.
• Paid employee referral program.
• Recognition and bonus programs.
• Paid time off, bereavement, and vacation benefits.
• Employee discounts on parts, service, vehicle purchases, and local entertainment.
• Career growth and advancement opportunities.
• Leadership development, innovative training, and learning systems.
• Competitive compensation plans with base pay and bonus.
• Five-day work weeks and flexible Saturday shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED