Business Development Coordinator

Central Valley Nissan•Modesto, CA

About The Position

Central Valley Automotive is seeking energetic individuals to join its fast-paced Business Development Team. This role connects customers with prospective vehicles and helps them with questions about the company, vehicles, and their ability to purchase. The coordinator learns about new vehicles and technologies and receives online and in-store training through the company’s in-house training team and manufacturers. The company emphasizes customer satisfaction, employee motivation, and delivering the service and value its community expects.

Requirements

At least one previous role involving strong customer service experience.
Team-player attitude.
Prompt and courteous demeanor.
Enthusiastic personality.
Strong computer skills.
Willingness to submit to a pre-employment background check and drug screen.

Responsibilities

Answer customer calls and establish follow-ups with sales appointments.
Respond promptly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates.
Provide customers with initial product information and direct them to appropriate dealership resources.
Present initial financing options based on customer needs.
Follow up with leads who are not ready to make an appointment or who do not show up.
Participate in team and process development sessions, maintaining positive relationships with teammates, sales teams, and dealership management.
Use the CRM tracking system daily.