Business Development Consultant

Granger Chevrolet•Orange, TX

About The Position

The Business Development Consultant (BDC Consultant) supports automotive customer service and sales by handling inbound and outbound customer communications and scheduling appointments. The role uses selling ability, computer skills, a courteous phone manner, and a positive attitude to bring customers into the dealership. Product knowledge will be provided through training. The consultant manages customer interactions by phone, email, and website requests; maintains customer records and appointment information; and follows up with customers and internal departments regarding scheduled appointments. The role also supports customer-service satisfaction goals and monthly performance goals. Duties may include other assigned tasks, and responsibilities may change to meet business and organizational needs. The employer describes the work environment as professional, enthusiastic, and supportive, and offers company-wide training, growth opportunities, competitive compensation, and benefits. The organization is an Equal Opportunity Employer and a drug-free workplace.

Requirements

High school diploma or equivalent.
Previous experience with phones or telemarketing; experience in automotive, business development, or customer service is highly preferable.
Previous experience with scripts, power tracks, and alternative choices.
Professional, enthusiastic, and friendly attitude when interacting with potential clients and customers.
Strong verbal, written, and communication skills, including the ability to initiate dialogue with the BDC Manager and communicate effectively and efficiently.
Organized, able to multitask, and self-motivated.
Ability to work effectively as part of a team or independently on assigned tasks in a fast-paced, dynamic environment.
Strong time-management and prioritization skills.
Ability to use Microsoft Word is preferred; computer literacy and data-entry skills are preferred.

Nice To Haves

Previous experience in automotive, business development, or customer service.
Knowledge of Microsoft Word.
Computer literacy and data-entry skills.

Responsibilities

Answer incoming phone calls according to the script and schedule sales appointments.
Make outbound calls and conduct follow-up calls.
Log customer comments and schedule follow-up contact when an appointment is not made.
Contact customers using scripts to schedule Sales and Service appointments.
Confirm scheduled appointments and post them on the BDC appointment board.
Reschedule appointments for customers who do not attend.
Follow up with the Sales or Service Department to determine whether appointments were kept and their outcomes.
Schedule future customer contact as needed.
Update customer information in the database.
Generate letters, postcards, and emails according to a predetermined timeline to schedule follow-up reminders.
Contact customers based on current marketing initiatives.
Respond to customer website requests.
Contact Internet customers by email and phone to schedule appointments, and follow up on their emails according to a predetermined timeline.
Notify the necessary departments when an appointment is scheduled.
Meet or exceed monthly goals.
Perform other duties as assigned.