Business Development Consultant

BBB serving Northern Colorado and Wyoming•Fort Collins, CO

About The Position

The Business Development Consultant is a full-time, phone-based inside sales position focused on bringing eligible businesses into BBB Accreditation. The role makes outbound calls to business owners, explains the value and requirements of Accreditation, answers questions, addresses objections, and guides interested owners through the application and payment process. The consultant uses BBB’s established sales script and Code of Ethical Sales Conduct to conduct professional, purposeful conversations that build trust and move prospects toward a decision. Success depends on consistent prospecting, confidence in asking for the sale, timely follow-up, and accountability for daily activity expectations and monthly sales goals. The consultant maintains accurate prospect records in the CRM, coordinates with internal teams to support the transition of newly accredited businesses, and participates in sales meetings, coaching, and training. The position does not supervise other team members. Work is performed within established precedents and procedures, with the supervisor or manager monitoring progress. The employee sets priorities and organizes work within general guidelines. The work environment is a typical office with significant distractions, including frequent interruptions, background office noise, and competing phone and email traffic. The employee must manage multiple tasks, coordinate with colleagues, and adapt to project changes while maintaining focus on quality results. Company hours are generally 8:30 AM to 4:30 PM, Monday through Friday, with a 40-hour work week; hours may vary with business needs and workload. Evenings and weekends are required as needed to meet business needs.

Requirements

High school diploma is preferred.
Three or more years of experience working in business with a proven track record in sales or business development is preferred; phone-based sales experience is preferred.
Intermediate communication, negotiation, and presentation skills.
Intermediate interpersonal skills and ability to build rapport and credibility quickly.
Intermediate self-motivation and a results-driven approach.
Ability to work independently and collaboratively as part of a team.
Basic knowledge of Northern Colorado and Wyoming business communities.
Ability to meet the physical demands of the position, including regularly using hands to finger, handle, or feel objects, tools, or controls; frequently talking or hearing; regularly standing, walking, reaching, and stooping, kneeling, crouching, or crawling; and occasionally lifting or moving up to 25 pounds safely.
Vision abilities including close vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Proven sales or business development experience in a phone-based sales environment.
Knowledge of Northern Colorado and Wyoming business communities.

Responsibilities

Make consistent daily outbound calls to prospective businesses and connect with owners or authorized decision-makers.
Ask questions to understand each business, identify potential eligibility, and relate the value of BBB Accreditation to the owner's priorities.
Use BBB's established phone sales script to explain Accreditation standards, benefits, fees, and the required one-year commitment.
Answer questions, address objections professionally, ask for the sale, and work to complete applications and payment during the initial conversation when possible.
Schedule specific follow-up conversations when more time or information is needed, and actively manage prospects toward a decision.
Meet or exceed monthly sales goals and daily activity expectations for outbound calls, owner conversations, and sales presentations.
Conduct prospecting and sales activities in accordance with the BBB Code of Ethical Sales Conduct.
Coordinate with internal teams to submit complete, accurate applications and support approval and onboarding of newly accredited businesses.
Participate in sales meetings, individual coaching, training, and other required meetings, and apply feedback to improve sales conversations, product knowledge, and performance.
Document calls, emails, and other prospect communications promptly and accurately in the CRM.
Maintain current contact information, prospect status, conversation notes, and scheduled follow-up activities, keeping records complete for effective follow-up and coordination.
Perform other sales-related and assigned duties.