Business Development Center Manager

Palmen Buick GMC Cadillac•Kenosha, WI

About The Position

Palmen is seeking a Business Development Center Manager to ensure that customers who contact the dealership online, by phone, or through live chat have a positive experience and can find the information they need. Reporting to the General Manager, this role requires knowledge of dealership operations and the ability to communicate information clearly, efficiently, and helpfully. The manager is expected to exceed customer satisfaction benchmarks and support a positive dealership experience. Dealership BDC experience is required; management experience is highly preferred.

Requirements

At least two years of experience in a dealership BDC.
Excellent verbal and written communication skills.
Strong computer skills, including Microsoft Word, Excel, and Outlook.
Time management and prioritization skills, with the ability to multitask.
Organized, positive, hardworking, and friendly personality.
Ambitious, goal-oriented mentality and eagerness to improve.
Team-oriented.
Valid driver’s license.

Nice To Haves

Management experience is highly preferred.

Responsibilities

Answer customer calls and establish follow-ups for sales appointments.
Respond promptly to internet, phone, and live chat inquiries using email, scripts, and templates.
Provide customers with initial sales information.
Assist service and sales personnel and deliver messages promptly.
Follow up with leads who are not currently ready to make an appointment.
Follow up on appointments customers miss.
Follow up with customers after visits.
Maintain the Customer Success Index at or above company standards.
Perform other duties as assigned.