Business Development Center Representative

Toyota Of Scranton • Scranton, PA

4d

About The Position

Toyota of Scranton is seeking a customer-focused, organized, and motivated Business Development Center Representative to support its Service Team. The role is suited to someone who enjoys communicating with people, staying organized, solving problems, learning new skills, and providing excellent customer service while developing knowledge of automotive service operations.

The representative supports the Service Department and helps create a positive customer experience by handling customer communications, coordinating service appointments and follow-ups, assisting with service workflow preparation, and helping keep customers informed about service progress. Training is provided. Toyota of Scranton describes its workplace as built on respect, integrity, teamwork, continuous learning, and service to customers and the community.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Customer-service-oriented approach and professional telephone manner.
• Good organizational skills and attention to detail.
• Willingness to learn automotive service processes, dealership systems, and customer service procedures.
• Collaborative approach to working with customers and colleagues.
• Reliability, accountability, and commitment to ethical conduct.
• Ability to manage changing priorities and follow up on customer needs.

Nice To Haves

• Automotive dealership experience may be helpful.
• Relevant qualifications and transferable customer service skills may be valuable.

Responsibilities

• Handle inbound and outbound calls to answer customer questions and schedule service appointments.
• Follow up on internet service leads and customer inquiries.
• Support customer retention and recall campaigns.
• Contact customers about previously declined service recommendations.
• Assist with ToyotaCare Plus marketing and related customer communications.
• Prepare repair orders in advance when appropriate.
• Assist Assistant Service Managers with daily setup and workflow preparation.
• Print and review national service history information as needed.
• Support Toyota Express Maintenance service write-ups.
• Provide basic warranty-related assistance for customer concerns.
• Develop working knowledge of vehicle maintenance, mechanical service operations, and recall campaigns.
• Help Assistant Service Managers keep customers informed about service progress throughout the day.
• Identify potential additional customer needs and refer appropriate sales opportunities to the relevant team.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Supplemental insurance options
• 401(k) with company match
• On-the-job training

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED