Business Development Center (BDC) Representative

Empire Nissan•Ontario, CA

4d•$17 - $22

About The Position

The Business Development Center (BDC) Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. The representative receives, processes, and coordinates incoming service inquiries, service requests, and internet queries, and performs clerical and administrative duties for the Service departments. The ideal candidate has some post-secondary education or training, prior experience in a similar administrative, clerical, call center, or customer service role, and working knowledge of automotive sales or service. The role requires a pleasant and courteous personality, strong administrative and organizational abilities, strong phone and computer skills, and excellent communication and interpersonal skills.

Requirements

At least 1 year of experience; sales experience is preferred.
Excellent telephone, writing, and typing skills.
Strong computer and internet skills, including proficiency with the Microsoft Office suite.
An engaging, inquisitive, curious, and always-willing-to-help attitude.
Drive, passion, and confidence.
Desire and ability to work in a performance- and process-driven environment.
Excellent customer satisfaction skills.
Strong organizational and time-management skills.
Professional appearance and work ethic.
Self-starter and self-motivator.

Nice To Haves

Three to six months of previous professional experience with over-the-phone customer service or sales, such as inside sales or telemarketing.
Automotive experience.
Internet sales experience.
Bilingual ability.
Some post-secondary education or training.
Working knowledge of automotive sales or service.

Responsibilities

Follow up with prospective customers in response to their emails on the company website.
Coordinate questions and issues with the appropriate department personnel.
Provide administrative assistance as needed.
Manage required paperwork and records, and prepare documentation such as forms and reports when needed.
Receive inbound service calls and coordinate schedules for service advisors and service appointments.
Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Continually learn about product updates, features, accessories, inventory, and their benefits to customers.
Help ensure customer satisfaction, recognizing that business is built on satisfied customers.
Establish personal goals consistent with dealership productivity standards and devise strategies to meet those goals.
Provide service management information by completing reports.
Attend training sessions and meetings as required.
Follow all company policies and procedures.
Perform other duties as assigned.
Demonstrate behaviors consistent with the company’s values in interactions with customers, coworkers, and vendors.
Support online customers by setting appointments.