Business Development & Accounts Manager

WESTPAK, Inc.•Acton, MA

90d•$120,000 - $130,000

About The Position

WESTPAK is seeking an experienced, entrepreneurial-minded sales professional to establish and grow its commercial presence as the company launches its first East Coast laboratory in Northwest Boston. The role is foundational to expanding WESTPAK’s package-testing business into a new market and is responsible for the commercial success of the Northeast territory. The successful candidate will pursue new clients, grow existing accounts, protect customer relationships from competitors, and identify opportunities to meet customers’ testing and validation needs. The position involves autonomous territory development, frequent client engagement, sales planning and forecasting, and collaboration with operations, finance, and other departments. Initial onsite training takes place at WESTPAK’s main laboratories in California; ongoing work arrangements will be determined based on role requirements. The position requires travel of up to 50%, with some overnight travel possible.

Requirements

At least 5 years of related sales experience and/or demonstrated account management capability.
Business-to-business sales experience.
Strong customer orientation and excellent communication, presentation, organizational, and data management skills.
Proficiency in Microsoft Word, PowerPoint, Excel, Outlook, and Salesforce CRM.
Consistent track record of meeting or exceeding sales budgets year over year.
Ability to travel up to 50% of the time; some overnight travel may be required.
Ability to work independently in a fast-paced, multitasking environment; must be energized and self-motivated.
Valid unrestricted driver’s license and reliable driving record.
Ability to complete initial onsite training at the company’s main laboratories in California.
Bachelor’s degree in business or a related field is preferred.

Nice To Haves

Experience selling into the medical device, pharmaceutical, biotechnology, packaging, or life sciences industries.
Existing relationships with decision-makers in the medical device, pharmaceutical, biotechnology, or packaging industries.
A hunter mindset and demonstrated success pursuing and winning new business.
Entrepreneurial approach to building relationships, creating opportunities, and delivering measurable results.
Ability to quickly develop technical knowledge, communicate clearly, and recognize customer needs.
Strong accountability, collaboration, customer service, organization, follow-through, and ethical conduct.
Growth mindset and ability to think outside the box.

Responsibilities

Own the commercial success of WESTPAK’s Northeast expansion by achieving quarterly and annual revenue objectives.
Develop relationships with key customer stakeholders to increase loyalty, expand customer spending, and establish WESTPAK as a long-term testing partner.
Prioritize in-person meetings with new and existing clients to strengthen relationships, identify opportunities, and explain how WESTPAK can support testing and validation needs.
Log customer information and sales activity in Salesforce CRM.
Serve as the main customer contact and coordinate between customers and operations, finance, and other business departments.
Prepare sales reports and forecasts as required.
Develop new business through professional networking at industry conferences, trade shows, local events, referrals, and digital outreach.
Manage the territory autonomously while collaborating cross-functionally to support long-term success.
Create detailed sales business plans and customer presentations.
Advance leads and opportunities through Approved Vendor List qualification, RFQ generation, and the sales pipeline.
Contribute to a positive work environment through cooperative and professional interactions with coworkers, customers, and vendors.