Business Development Account Manager

Thomas Door • Columbus, OH

1d • Onsite

About The Position

Thomas Door is seeking a motivated, outgoing, results-driven Business Development Account Manager to expand its customer base throughout Central Ohio and surrounding markets. The role focuses primarily on field-based new business development, including visiting commercial and institutional facilities, introducing the company’s commercial door services, and developing relationships with facilities managers, maintenance directors, property managers, and other decision-makers. The assigned territory generally includes locations within approximately two hours of Columbus, Ohio. This is not an inside sales or order-taking role.

After establishing new customers, the Account Manager will continue managing and growing those relationships, identifying opportunities for repair, service, preventative maintenance, replacement, and installation work. The role includes conducting site visits, assessing customer needs, preparing estimates and proposals, and managing sales opportunities from initial contact through closing. The Account Manager will use ServiceTitan and its CRM module to maintain customer records, track opportunities and sales activity, and schedule follow-ups, while coordinating with service, dispatch, and installation teams to support a positive customer experience.

Thomas Door is an established commercial door company serving businesses and facilities throughout Central Ohio. It provides commercial door installation, repair, service, and preventative maintenance for automatic pedestrian doors, overhead doors, revolving doors, and related systems. The company offers industry and product training and support from its service and installation team.

Requirements

• Previous business-to-business (B2B) sales experience.
• Demonstrated ability to prospect, develop new relationships, and generate sales opportunities.
• Strong communication, interpersonal, and organizational skills.
• Self-motivated and dependable, with the ability to work independently in the field.
• Willingness to conduct regular in-person prospecting and customer visits.
• Ability to manage multiple accounts, opportunities, and follow-up activities.
• Comfort using CRM software and standard business technology.
• Valid driver's license and ability to travel throughout the assigned territory.

Nice To Haves

• Experience selling commercial services, building maintenance, construction services, or other facility-related products and services.
• Existing relationships with facilities managers, maintenance directors, or commercial property managers.
• Experience with commercial doors, automatic doors, overhead doors, or architectural hardware.
• Experience preparing service or installation estimates.
• Familiarity with ServiceTitan or similar CRM software.

Responsibilities

• Identify and pursue new commercial and institutional customers through in-person prospecting, cold calling, referrals, networking, and other business development activities.
• Visit commercial facilities to introduce Thomas Door and explain its service and installation capabilities.
• Build relationships with facilities managers, maintenance directors, property managers, and other decision-makers.
• Develop and execute a territory prospecting plan to consistently generate new business opportunities.
• Convert prospects into active, long-term Thomas Door customers.
• Maintain and grow relationships with customers acquired through new business development.
• Serve as the primary sales contact for assigned accounts, providing consistent communication and follow-up.
• Identify opportunities for additional repair, service, replacement, and installation work.
• Promote and sell recurring preventative maintenance agreements for commercial door systems.
• Conduct site visits, assess customer needs, and prepare estimates and proposals for installation and replacement projects.
• Manage sales opportunities from initial contact through closing.
• Use ServiceTitan and its CRM module to document sales activities, manage prospects, track opportunities, and schedule follow-ups.
• Maintain accurate customer records and an organized sales pipeline.
• Coordinate with service, dispatch, and installation teams to address customer needs and support a positive customer experience.
• Track and report sales activity, new customer acquisition, and pipeline development.

Benefits

• Competitive base salary plus commission.
• Opportunity to earn additional income through new customer acquisition and account growth.
• Monthly vehicle allowance.
• Company-provided cell phone and laptop.
• Industry and product training.
• Support from an established service and installation team.
• Opportunity to build and manage a long-term customer portfolio.
• Additional company benefits discussed during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed