Business Coordinator

Bruno Independent Living Aids • Oconomowoc, WI

1d • Onsite

About The Position

The American Stairlifts Business Coordinator takes a proactive approach to consumer business development. From turning leads into sales appointments and managing inbound call traffic to controlling the master business schedule and generating online review – the Business Coordinator is the primary driver of the inquiry-to-invoice customer journey.

Requirements

• Associate's degree in business administration (or related field) or equivalent experience and 2+ years inside sales/B2C-related sales experience required.
• Read, analyze, and interpret a variety of information, such as technical procedures, business correspondence, and governmental regulations furnished in written, oral or diagram form.
• Create business-level written correspondence and verbally present information to internal and external customers.
• Requires job related software skills; proficiency with MS Office and the ability to operate a variety of standard office equipment.
• Excellent written and oral communication skills: can properly represent the company and yourself.
• Strong customer focus: personable, observational, and intuitive.
• Superior organizational skills: ability to consistently coordinate personal and departmental work.
• Entrepreneurial: independent, self-motivated to succeed, works toward both personal and team goals.

Nice To Haves

• Bachelor's degree in business administration or related field is preferred.
• Experience with field sales/service organizations a plus.
• CRM /CSM experience preferred.

Responsibilities

• Build rapport with customers through professionally answering calls and following up quickly on new sales leads - providing stairlift information, performing user needs assessments and winning appointments for the American Stairlifts sales team.
• Maintain the American Stairlifts master work schedule by coordinating sales appointments, service appointment, installations and warehouse pickups based on customer and Field Team availability.
• Proactively communicate with American Stairlifts customers who are undecided about proceeding with a stairlift purchase, rental plan or service work via calls, texts and emails.
• Connect with American Stairlifts customers after in-person touchpoints to verify quality of Field Team performance, ensure customer satisfaction, requests online reviews and generate business referrals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree