Business Coordinator

WELL Health Diagnostic Centres•Milton, ON

About The Position

WELL Health Diagnostic Centres is the largest operator of independent diagnostic health facilities in Ontario. More than 15,000 healthcare providers refer their patients to WELL Health Diagnostic Centres’ 50+ accredited locations for OHIP and AHCIP-covered cardiology, radiology, respirology, and sleep diagnostic services. We are committed to delivering shorter wait times, faster report turnaround, and the highest standard of patient care. WELL Health Diagnostic Centres is a top employer of choice! We are dedicated to attracting, developing, and retaining the best healthcare professionals in the industry. We are proud to be recognized year after year as an industry leader, earning distinctions such as Canada’s Best Managed Companies, Great Place to Work®, Canada’s Top Growing Companies from The Globe and Mail, and the Consumer Choice Award. Why Join WELL Health Diagnostic Centres? Compassionate & Connected Healthcare: Join a team of 1,000+ healthcare professionals across Canada dedicated to delivering excellent patient care while upholding the highest clinical standards. Employee Wellness: We support your overall work-life balance and offer full access to our group medical benefits and external wellness platforms to support you in thriving both personally and professionally. Competitive & Comprehensive Compensation: Enjoy competitive pay, extended health and dental benefits, paid time off, and exclusive perks through Perkopolis with 5,000+ discounts. Grow with a Leading Organization: With 50+ clinics across Canada and upcoming rapid expansion, you’ll have the opportunity to advance your skills and build a meaningful career. Collaborative & Supportive Culture: Work in a team-oriented environment with strong leadership, mentorship opportunities, continuing education support, training and development support, internal mobility, and clear pathways for career growth. Visit us at https://welldiagnostics.ca [https://welldiagnostics.ca]

Requirements

Strong analytical and problem-solving capabilities, with the ability to translate data into actionable insights
Excellent communication and presentation skills
Ability to manage multiple priorities in a fast-paced, cross-functional environment
High attention to detail and strong organizational skills
Adaptability and initiative in ambiguous, evolving project environments
Growth mindset with the ability to quickly learn new tools, systems, and industry concepts
Creative, solution-oriented thinking when addressing complex operational challenges
Currently pursuing or recently completed a degree in Business, Health Administration, Public Policy, or a related field
Demonstrated ability to analyze data and develop strategic recommendations
Strong stakeholder management and collaboration skills
Interest in healthcare innovation, operational strategy, and digital transformation

Nice To Haves

Experience with Excel and data visualization tools (e.g., Power BI, Tableau)
Foundational understanding of healthcare systems, operations, or market growth strategies

Responsibilities

Analyze call centre and clinic performance metrics (e.g., wait times, booking accuracy, revenue leakage) to identify inefficiencies and recommend improvements
Support the development of centralized dashboards consolidating KPIs across multiple data sources
Contribute to workflow optimization initiatives, including AI integration and automation opportunities
Assist in designing onboarding frameworks for new physicians, supporting service expansion and M&A readiness
Research global best practices in patient and employee experience to inform strategic initiatives
Support programs aimed at improving workplace engagement and team productivity
Assist in planning and executing internal engagement initiatives and events to strengthen organizational culture
Conduct data-driven analysis to identify high-value referring providers and priority growth regions
Support targeted outreach strategies to increase referral volumes
Assist in developing provider engagement initiatives, including recognition and relationship management programs
Perform market and competitor analysis to inform positioning strategies and identify service gaps
Collaborate with Physician Relations, Marketing, and Operations to align outreach with clinic capacity and growth targets
Support evaluation and implementation of digital tools, including AI-driven solutions and patient-facing technologies
Assist in vendor research, capability assessments, and pilot program coordination
Collaborate with internal teams and external partners on IT and digital transformation initiatives
Contribute to initiatives improving patient access, communication, and digital experience
Liaise with cross-functional teams including Operations, Physician Development, Clinic Leadership, and IT
Coordinate with external partners to support project execution
Prepare presentations, reports, and strategic recommendations for leadership