Business Control Manager - Global Payment Operations Business Controls

Bank of America•Charlotte, NC

11d•Onsite

About The Position

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team. Within GPO, the Business Risks and Controls (BRC) function assesses risk and control practices across GPO to ensure adequate effectiveness and provides subject matter expertise to support end-to-end issue management and Risk, Audit, and regulatory engagement and exam management.

Requirements

Minimum of 5 years of experience in the Audit, Compliance, or Risk function of a large financial services company with strong track record of success and demonstrated progression in complexity of assignments
Ability to operate effectively in ambiguity, establish strategic direction, and build a function, operating model, and team from the ground up
Demonstrated success leading large-scale control, testing, risk, or operating model transformation initiatives across multiple business groups
Strategic, logical, and creative thinker with a demonstrated ability to synthesize information to craft meaningful, crisp, tailored, and thematic messaging for the highest levels of management
Excellent interpersonal and relationship building skills, with a strong ability to collaborate, partner, and influence
Experience or proven ability to build and modify process design for ongoing process improvement
Effective project manager who can lead and execute with a positive, energetic attitude
Strong oral and written communication skills, including the ability to communicate effectively with leadership, Risk, and Audit on a regular basis in a clear and concise manner
Highly organized and detail oriented
Controls Management
Oral Communications
Risk Management
Stakeholder Management
Strategy Planning and Development
Continuous Improvement
Drives Engagement
Influence
Strategic Thinking
Talent Development
Data and Trend Analysis
Decision Making
Monitoring, Surveillance, and Testing
Problem Solving
Quality Assurance

Responsibilities

Assesses the current-state testing landscape and establishes the future-state Quality Control function, including organization design, governance, operating model, procedures, reporting, and capability development
Designs and executes the GPO Quality Control strategy, including governance and continuous improvement of the testing program
Leads organizational change efforts required to implement the target-state testing strategy across FLUs, Process Owners, Risk, Audit, and Enterprise Independent Testing (EIT)
Conducts a comprehensive assessment of existing testing activities across GPO to identify gaps, overlaps, ownership ambiguities, and opportunities to increase efficiency
Defines testing standards, methodologies, and governance requirements, including criteria for when testing is required and appropriate testing approaches based on risk
Leads the development and maintenance of a centralized GPO testing inventory, including oversight of test creation, modification, retirement, and ownership
Leads GPO readiness for Operations Risk 2.0 by defining future-state testing ownership, optimizing testing coverage, and ensuring efficient alignment between GPO and EIT responsibilities
Drives rationalization of testing activities to eliminate duplicative, administrative, and low-value testing while strengthening risk coverage
Oversees timely execution of monitoring and testing activities including control execution, case management, and results reporting
Identifies thematic and horizontal control weaknesses through analysis of testing results and recommends corrective actions to strengthen the control environment
Leads implementation of testing-related enhancements across GPO, including coordination with Process Management, Issue Management, and business stakeholders
Establishes reporting and governance routines to provide senior leadership with transparency into testing coverage, results, emerging risks, and remediation activities
Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Manages the performance and productivity of team members that conduct quality inspection reviews
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Serves as the primary subject matter expert for quality control, testing strategy, and testing governance across GPO
Possesses a strong ability to influence business partners, Risk, Audit, and regulators
Manages the performance and productivity of team members that conduct quality inspection reviews
Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data-based decision making and continuous improvement.
Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Assesses talent and builds bench strength for roles across the organization.
Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.