Business Consulting Enablement Specialist

ModMed•Remote-TX, TX

About The Position

The Business Consulting Enablement Specialist designs scalable content repositories, streamlines cross-functional client journeys, serves as the primary product liaison for core and ancillary updates, and uses AI to automate and improve client-facing deliverables. The role supports Business Consulting through content strategy, product knowledge transfer, cross-functional alignment, governance of internal process-improvement requests and releases, and research into tools and market trends.

Requirements

Four years of experience in clinical work, operational consulting, or project management.
High proficiency in process analysis and mapping, technical writing, workflow architecture, and internal communications.
Experience with AI prompt engineering and cross-departmental product management.
Ability to understand audience needs and communicate ideas clearly to build trust, support understanding, and collaborate effectively.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Design and manage a centralized library of Business Consulting templates, workflows, and documentation across specialties, including Process Analyses, Best Practice Workflow Guides, and BPA.
Use AI and automation tools, such as Gems, custom prompts, and scripts, to create document repositories based on client profiles and streamline content creation and management.
Collaborate with Business Consulting leadership on the evolution of documentation.
Serve as the key liaison between Product Owners and the Business Consulting team.
Collaborate with product leadership to evaluate the operational impact of upcoming features and releases.
Gather and relay feedback from clients and consultants.
Deliver focused internal Business Consulting knowledge-transfer and training sessions.
Partner with subject matter experts to track and communicate release timelines and maintain domain knowledge across EMA, gGastro, and ancillary solutions such as ModMed Scribe, Klara, and Al Faxing.
Partner with departmental leadership to map the end-to-end client journey and reduce silos between Product Management, Business Consulting, Training, and Customer Success Management.
Ensure standard operating procedures are up to date, streamline communication, and optimize the client experience.
Establish and manage a formal intake program for internal process-improvement requests.
Facilitate a structured internal release schedule tailored to Business Consulting and Customer Success department needs.
Analyze tools, automation, and processes for alignment with market trends and business needs.
Evaluate external marketplace technologies and analyze competitor intelligence to modernize departmental offerings.

Benefits

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution.
401(k) matching contribution: 50% of contributions deferred on up to 6% of compensation, with matching contributions vesting after one year of employment.
Paid time off and paid parental leave programs.
Company-paid life and disability benefits.
Flexible Spending Account.
Employee Assistance Programs.
Company-sponsored Business Resource and Special Interest Groups.
Professional development opportunities, including tuition reimbursement and unlimited access to LinkedIn Learning.
In-person collaboration opportunities, hybrid office-based roles, and remote availability for some roles.
Dog-friendly US headquarters.
Weekly catered breakfast and lunch, treadmill workstations, and wellness rooms at the BRIC headquarters.