Business Consultant I

American Century Investments • Kansas City, MO

3d • Hybrid

About The Position

The Business Consultant I supports American Century Investments’ Business Retirement Solutions (BRS) division through regulatory, systems, and operational execution and oversight. The role manages, develops, maintains, and improves vendor relationships as part of the Operational Compliance team, and leads or supports operational issue resolution and development of new or improved Transfer Agency (TA) and retirement systems, products, and services.

The consultant builds business relationships inside and outside the company, maintains knowledge of retirement plan types, features, and regulations, and provides business and regulatory data analysis. The role engages business partners to understand objectives and support solutions and outcomes. It reports to the Operations Solutions and Support Manager and is a hybrid position based in the Kansas City, Missouri office. Employees are required to work in the office on a scheduled frequency. The position is not eligible for visa sponsorship.

Requirements

• Bachelor’s degree in a related field, or an equivalent combination of education and work experience.
• Strong communication and task organization skills.
• Sophisticated computer skills and ability to type at least 30 WPM.
• Ability to demonstrate resiliency, flexibility, and relationship management.
• Demonstrates American Century Investments’ Winning Behaviors: Client Focused, Courageous and Accountable, Collaborative, Curious and Adaptable, and Competitively Driven.

Nice To Haves

• Previous Transfer Agency experience.
• Previous retirement plan experience.
• Mutual fund or financial services industry knowledge.
• Retirement plan regulatory knowledge.

Responsibilities

• Develop, maintain, and improve relationships with assigned business areas.
• Find innovative solutions to production issues and to the development of new or enhanced products and services.
• Facilitate activities and communication among business partners, Operational Compliance, IT partners, and vendors.
• Support company or department initiatives as assigned.
• Execute and deliver capabilities.
• Gather requirements and create current- and future-state workflows to identify opportunities for improvement or activities that should stop.
• Define and measure business value.
• Gather and analyze data and draw practical conclusions.
• Support operational issue resolution and the development or improvement of Transfer Agency and retirement systems, products, and services.
• Provide business and regulatory data analysis and engage business partners to understand objectives and support solutions.

Benefits

• Competitive compensation package with bonus plan.
• Generous paid time off and competitive benefits.
• 401(k) with 5% company match plus annual performance-based discretionary contribution.
• Tuition reimbursement.
• Formal mentorship program.
• Live and online learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level