Business Change Manager, Corporate Trainer

DSV•Van Buren Township, MI

1d•$83,000 - $104,000

About The Position

The Business Change Manager ensures that organizational projects and initiatives meet objectives on time and within budget by focusing on the people side of change. The role prepares, supports, and equips employees to adopt changes to business processes, systems, technology, roles, and organizational structures. It also provides operational staff with process-related troubleshooting support. The position is based in Van Buren Township, Michigan, and may require travel to DSV branches in the United States, Canada, and Puerto Rico, up to 25% of working time. The manager plans, directs, and evaluates organizational development and training activities; designs, delivers, and evaluates initiatives such as management training and performance management systems; and provides in-person and online training on TMS topics, including CW1/TANGO. The role also coordinates and facilitates organizational change, works with cross-functional teams, communicates change messages to diverse audiences, builds relationships to influence stakeholders, and measures training and change effectiveness using data and analytics. The position requires fluency in English and proficiency in Microsoft Office, including Excel, Word, and PowerPoint. Work is generally sedentary and involves computer and telephone use, with occasional standing, walking, lifting, and other everyday physical activities. Hours may be extensive or staggered to provide multi-shift access. The work environment is usually low to moderate in noise, with rare exposure to fumes, airborne particles, or toxic or caustic chemicals.

Requirements

3–5 years of relevant experience.
Solid understanding of change management principles, methodologies, and tools.
Experience with large-scale organizational change efforts.
Exceptional written and verbal communication skills.
Active listening skills and ability to influence stakeholders at all levels.
Ability to build and maintain strong relationships.
Organized and detail-oriented, with a focus on planning and strategy.
Strong problem-solving and root-cause identification skills.
Proficiency in analytics, statistics, and spreadsheet tools such as Excel.
Ability to collaborate across teams and influence others toward a common vision.
Business acumen and understanding of organizational challenges.
Fluency in English.
Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.

Nice To Haves

Bachelor's degree in business administration, human resources, or a related field is preferred.
Familiarity with project management approaches, tools, and lifecycle phases.
In-depth knowledge of forecasting models and analytics.

Responsibilities

Plan, direct, and evaluate organizational development and training activities.
Design, deliver, and evaluate initiatives such as management training and performance management systems.
Provide in-person and online training on TMS topics, including CW1/TANGO; travel may be required up to 25% of working time.
Administer employee engagement surveys and compile results to inform organizational planning.
Coordinate large-scale process and culture change initiatives to enhance performance and engagement.
Facilitate small-group sessions and lead large-scale organizational changes.
Work with cross-functional teams to support and align change initiatives.
Clearly communicate change-related messages to diverse audiences.
Build and maintain relationships to influence others and work toward shared goals.
Measure and analyze the effectiveness of change initiatives and training programs.
Use data and analytics to forecast outcomes and refine strategies.
Provide operational staff with process-related troubleshooting support.