ERTMS Business Change Manager

Freightliner

16h

About The Position

Freightliner is a UK intermodal logistics provider offering rail, road and terminal solutions. The ERTMS Business Change Manager will lead the people, training and business readiness aspects of Freightliner's ERTMS Programme, preparing the organisation for successful adoption and sustainable integration of ERTMS. The role will drive change management for the transition from conventional signalling systems to ERTMS while supporting operational, safety and performance objectives. The postholder will develop and implement a comprehensive business change strategy for employees, managers and stakeholders, and make effective use of Freightliner's training academies, facilities, resources and subject matter expertise to deliver learning and competence programmes. The role also serves as the principal liaison for business change and training within the programme, maintaining governance, reporting progress and risks, and ensuring business continuity throughout implementation.

Responsibilities

Develop and maintain the ERTMS Business Change Strategy and implementation plans aligned with programme milestones.
Lead business readiness activities across Operations, Engineering, Safety, Training, Control and Support Functions.
Assess organisational impacts of ERTMS and develop mitigation and adoption plans.
Define, monitor and report programme benefits, and ensure intended operational, safety, performance and business outcomes are sustained.
Support development and implementation of operating models, organisational structures, processes and ways of working for ERTMS operations.
Work with operational and engineering leaders and subject matter experts to update business processes, procedures and working practices.
Establish and maintain change networks and stakeholder forums to support engagement and adoption.
Monitor change readiness and employee engagement, identify risks and implement corrective actions.
Coach and support managers and supervisors to lead their teams through change.
Develop the ERTMS training and competence strategy with programme, operational, engineering and training stakeholders.
Identify, plan and deliver training requirements arising from ERTMS implementation.
Oversee development, implementation and governance of ERTMS training materials, learning programmes and competence assessments.
Coordinate ERTMS training delivery and scheduling to minimise operational disruption while meeting programme objectives.
Make effective use of Freightliner's training academies, simulators, instructors and learning facilities; develop plans to optimise internal training resources and reduce reliance on external providers where appropriate.
Work with the Training Academy lead in Ipswich to ensure adequate capacity for programme delivery alongside other requirements.
Identify future training infrastructure, technology and resource needs, and ensure facilities and learning technologies support efficient and scalable delivery.
Monitor training effectiveness and competence outcomes and drive continuous improvement.
Ensure compliance with regulatory, safety and competence requirements for ERTMS operations.
Act as the principal liaison for business change and training activities within the ERTMS Programme.
Build relationships with operational and engineering managers, trade unions, employee representatives, programme partners and industry stakeholders.
Maintain engagement and consultation arrangements with trade unions and employee representatives.
Lead workforce engagement activities to promote understanding, acceptance and adoption of ERTMS.
Provide progress updates, readiness assessments and risk reports to the Programme Manager and Programme Board.
Maintain governance for business change and training workstreams.
Identify, manage and mitigate risks relating to organisational readiness, competence, training capacity and operational implementation.
Lead transition management to maintain business continuity and identify, assess and mitigate operational performance impacts.
Identify wider organisational, industry and regulatory changes that could affect delivery and implement mitigations where appropriate.
Maintain reporting, controls and assurance activities to support programme governance.
Support programme audits, assurance reviews and regulatory engagement as required.
Conduct post-implementation reviews and adoption assessments to verify changes are embedded and delivering intended outcomes.