Corporate Trainer

ePromos•, (Multiple States)

4d•$65,000 - $75,000•Remote

About The Position

The Corporate Trainer is responsible for designing, delivering, and evaluating practical learning programs and resources that strengthen employee capability, operational consistency, data integrity, customer experience, and cross-functional collaboration. This role supports Sales, Operations, Marketing, Merchandising, and other business functions as needed. The Corporate Trainer translates company standards, systems, workflows, and standard operating procedures into practical learning experiences for new and existing employees. Our Corporate Trainer will partner with managers, functional leaders, and subject-matter experts to identify training needs, develop learning content, facilitate instruction, and evaluate learning effectiveness. The role will maintain accessible, engaging training materials and learning resources within appropriate platforms, reflecting the value of organized, practical, and user-friendly internal content. The following duties are not intended to serve as a comprehensive list of all duties required for this position. The job description is a summary of the major duties and responsibilities. This role may not be required to perform all duties listed and may be expected to perform additional duties as requested.

Requirements

Bachelor’s degree in Learning and Development, Human Resources, Business, Communications, Organizational Development, or a related field;
3+ years of experience in corporate training, learning and development, operations training, sales enablement, HR, supply chain, or a related business function.
Experience supporting both customer-facing and operational teams in a fast-paced business environment.
Demonstrated ability to design and facilitate engaging adult-learning programs for diverse employee populations.
Strong working knowledge of instructional design principles, adult learning methodologies, assessment development, and training evaluation.
Experience developing and maintaining SOPs, process documentation, job aids, and knowledge-management resources.
Proficiency with Microsoft Office, presentation tools, and virtual training platforms.
Strong facilitation, presentation, written communication, organizational, and project-management skills.
Ability to translate detailed systems, process, and policy information into clear and practical learning content.
Ability to build credibility and productive partnerships with individual contributors, managers, executives, and subject-matter experts.

Responsibilities

Lead and coordinate the company’s day-to-day training and development efforts by partnering with functional leaders and subject-matter experts to identify training needs, skill gaps, and knowledge gaps.
Develop and facilitate instructor-led, virtual, self-paced, and on-the-job training for new and existing employees.
Create role-based onboarding plans, training pathways, refresher training, job aids, process guides, knowledge checks, and assessments tailored to different roles and audiences.
Develop, organize, maintain, and deliver training content across key company systems, processes, and business functions.
Partner with subject-matter experts to translate company processes and SOPs into clear, practical, and effective learning resources.
Coordinate training sessions, workshops, coaching opportunities, process reviews, and assessments while monitoring participation, completion, knowledge checks, feedback, and other applicable training metrics.
Evaluate training effectiveness using employee and manager feedback, operational metrics, quality findings, and recurring process issues. Identify opportunities to improve training content, learning delivery, process understanding, and knowledge retention.
Serve as a member of the HR team and provide day-to-day support to employees and managers on general HR training questions, processes, and resources.
Serve as a first point of contact for routine HR training inquiries, provide guidance within established HR processes, and direct employees to the appropriate HR resource when additional support or expertise is needed.
Support HR tickets and employee requests through timely follow-up, documentation, and resolution.
Support employee engagement, culture, and employee experience initiatives in partnership with the HR team. Assist with communications, employee programs, recognition initiatives, events, and other activities designed to strengthen employee connection and engagement.
Help ensure employees have access to clear, consistent, and easy-to-understand information about company programs, processes, and resources.
Support the HR team with maintaining accurate employee records, HR documentation, and required files. Assist with HR reporting, audits, compliance activities, and other administrative processes as needed.
Maintain confidentiality and exercise appropriate discretion when handling sensitive employee, payroll, benefits, and company information.
Build strong working relationships with managers, functional leaders, subject-matter experts, and employees across the organization.
Partner with departments to understand business needs, translate operational knowledge into effective training, and promote consistent understanding and execution of company processes and expectations.
Participate in HR projects and organizational initiatives that support employee development, process improvement, compliance, culture, and the overall employee experience.
Take on additional HR, training, and organizational projects as needed based on company priorities and evolving business needs.