Corporate Trainer

First Bank•Evansville, IN

3d•$22 - $25•Onsite

About The Position

Thank you for your interest in joining First Bank. If you’re looking to be part of a team that values integrity, humility, excellence, challenge, and life-long learning, you’ve come to the right place. At First Bank we believe in offering opportunities to help individuals build a long and lasting career, and we are currently seeking a Corporate Trainer.

Requirements

Problem solving
Written and verbal communication
Coaching skills
Presentation skills
Customer service
Computer usage
Detail orientation
Critical thinking
Knowledge: Bank products, rules, and regulations
3 years of banking and or experience
Certification in training preferred
Bachelor's degree in Finance, Business, Education, or related field preferred
Desire to grow in career

Nice To Haves

Management experience: n/a

Responsibilities

Designs and delivers training sessions on banking products, sales techniques, compliance, customer service, core banking systems, and conducting iPad and ITM demonstrations.
Understands and instructs on the integration of digital channels into the customer experience.
Develops onboarding programs for new hires and refresher courses for existing employees.
Conducts needs analysis and identifies performance gaps across branches or retail teams.
Creates and updates training and resource materials including Wiki pages and iSpring videos.
Ensures all training content complies with banking regulations and internal policies.
Monitors and evaluates the effectiveness of training programs via assessments, feedback, and performance metrics.
Collaborates with branch managers and team leads to identify training needs and aligns learning objectives with business goals.
Maintains accurate training records and provides reports to Executive Management.
Stays updated on bank products, compliance and regulatory changes, fraud risk, and software.
Tailors training style to different learning styles as necessary.
Protects the bank and clients by following company policies and procedures and completing required BSA and compliance courses.
Performs other duties as assigned.