Business Banking Services Manager
About The Position
AbbyBank is seeking a Business Banking Services Manager to oversee the administration, support, and ongoing development of Business Banking, electronic banking, and cash management services. This role involves direct customer interaction for service implementation and maintenance, troubleshooting complex issues, coordinating with technology and service providers, and identifying process improvements. It is ideal for an experienced banking professional who excels at being a primary resource, solving complex problems, and working at the intersection of customer service, technology, and banking operations.
Requirements
- High school diploma or equivalent.
- At least 5 years of related banking experience, including experience with Business Banking, electronic banking, deposit operations, treasury/cash management services, or a related operational area.
- Experience providing advanced customer support and resolving complex operational or technical issues.
- Strong knowledge of electronic banking services such as ACH, wires, Positive Pay, Remote Deposit Capture, mobile deposit, and BillPay.
- Strong attention to detail with excellent organizational, analytical, and problem-solving skills.
- Ability to explain complex technical information clearly to customers and employees.
- Ability to work independently, manage competing priorities, and meet time-sensitive deadlines.
Nice To Haves
- Associate or bachelor’s degree in business, finance, accounting, information systems, or a related field.
- Previous leadership, training, project coordination, or supervisory experience.
Responsibilities
- Manage the implementation, servicing, and support of Business Banking services, including Business eBanking, ACH, wire transfers, BillPay, Positive Pay, Remote Deposit Capture, and mobile deposit services.
- Serve as an advanced resource for business customers and bank employees when complex technical or operational issues arise.
- Establish and maintain customer user access, permissions, transaction limits, and service capabilities.
- Research and resolve customer, processing, and system issues while coordinating with core and third-party service providers when needed.
- Monitor Business Banking services and identify opportunities to improve efficiency, controls, customer service, and operational continuity.
- Review reports, account activity, exceptions, and service usage to identify trends, concerns, and potential risks.
- Coordinate customer reviews and assist with establishing appropriate service and transaction limits.
- Partner with vendors and customers on new implementations, system enhancements, testing, and upgrades.
- Assist with customer training and provide onsite support for Business Banking implementations when needed.
- Maintain Business Banking procedures, forms, training materials, website content, and customer-facing communications.
- Support audits, regulatory examinations, risk assessments, and compliance requirements.
- Provide training and technical guidance to bank employees.
- Take responsibility for supervising, developing, and providing directions to assigned staff as the department evolves.
Benefits
- Health insurance
- 401(k)
- Paid time off
- Opportunities for training and career advancement
- Community involvement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
