Business Banking Senior Relationship Manager
About The Position
The Business Banking Senior Relationship Manager is a sales leader who helps deliver a strong customer experience and contributes to bank growth by identifying customers’ financial needs and offering appropriate products and services. The role demonstrates deep lending expertise and builds consumer and business relationships as a trusted advisor. The position supports multiple branches by developing business, originating potentially complex consumer and business loans, and serving as an external branch resource for larger or more complex relationships. It also assesses credit requests, structures and negotiates credit facilities, and coordinates loan applications, documentation, closings, and disbursements. The role follows the Bank’s operational, risk management, security, and regulatory requirements, and may travel to other branches for coverage. The work is performed in a general office environment. The role may require moving bags of coin and moderate lifting up to 50 pounds, as well as moderate reaching, walking, sitting, and standing. Employees must be able to perform the essential functions with or without reasonable accommodation.
Requirements
- High school diploma required.
- Four years of experience in sales, retail banking, lending, customer service, and/or operations.
- Demonstrated advanced lending proficiency.
- Personal computer literacy.
- Ability to perform essential job functions, with or without reasonable accommodation.
- Ability to move bags of coin and lift up to 50 pounds.
- Ability to perform moderate reaching, walking, sitting, and standing.
Nice To Haves
- Bachelor’s or master’s degree preferred.
Responsibilities
- Achieve production goals for loans, deposits, and business line referrals while supporting multiple branches.
- Lead outside sales calls with consumer and small business customers and prospects.
- Develop business and consumer lending skills and demonstrate leadership and expertise.
- Build an external advocacy network through civic and charitable organizations and Bank-sponsored events.
- Promote a customer-centered, team-oriented culture and provide service as a trusted advisor.
- Demonstrate advanced consultative sales skills and act as a role model, coach, and resource to team members.
- Originate a significant volume of potentially complex business and consumer loan requests.
- Serve as an external branch resource for larger and complex consumer and small business relationships.
- Research and resolve problems through direct action or collaboration with other Bank resources.
- Solicit loan requests from clients and prospects and assess the request, business viability, and credit risks in relation to credit policy.
- Establish and negotiate the terms, conditions, and structure of proposed credit facilities.
- Coordinate loan applications, documentation, and delivery, including commitment letters, appraisals, environmental and legal documentation, closings, and disbursements.
- Follow Bank operational, risk management, and security policies and applicable regulations.
- Meet punctuality, attendance, and professionalism standards described in the Employee Handbook.
- Perform additional duties as requested and travel to other branches for coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
