Business Banking Sales Leader

KeyBank•Syracuse, NY

3d•$116,000 - $216,000•Hybrid

About The Position

The Business Banking Sales Leader manages a team of field and virtual Business Banking Relationship Managers who acquire new business clients and expand relationships with existing business clients. In some regions, the leader also manages Team Leads who oversee groups of Relationship Managers. The role promotes a client-centric culture and a continuous learning environment focused on developing, retaining, and supporting the success of the sales team. The leader partners with Retail Leaders Banking to drive small-business opportunities through the consumer channel and with Private Bank Leaders to help clients access the bank’s capabilities. The position oversees the Business Banking function within an assigned region and leads sales efforts for companies in the Business Banking segment. It ensures delivery of the Business Banking value proposition, uses established sales and consultative processes, coaches team members, and supports sound credit initiation and risk management. The leader also participates in joint client calls, tracks performance, evaluates staff, and partners with Human Resources on talent processes. Duties may change or be assigned at any time. The role requires occasional travel, including overnight stays, and routinely and frequently operating a motor vehicle with a valid driver’s license. The position is based at 66 South Pearl Street, Albany, New York. Key prioritizes in-office presence while offering flexible options when a role can be performed effectively in a mobile environment. The role is eligible for a base salary of $116,000 to $216,000 annually, with eligibility for incentive compensation that may include production, commission, and/or discretionary incentives. A list of eligible benefits is available via a link in the posting, but specific benefits are not listed.

Requirements

At least 5 years of commercial lending experience.
At least 3 years of leadership experience, preferably managing commercial lenders.
At least 7 years of sales and business development experience in financial services, including client research, sales planning, and closing.
Proven ability to lead, coach, and develop high-performing business banking teams.
Expertise in identifying, pursuing, and closing new business opportunities with a customer-centric focus.
Deep understanding of financial products, commercial lending, risk management, and regulatory compliance.
Skill in building long-term client relationships and delivering service across small business and commercial banking.
Ability to implement actionable plans aligned with business goals and promote a strong risk culture.
Ability to routinely and frequently operate a motor vehicle and hold a valid driver’s license.

Nice To Haves

Bachelor’s degree in a business-related field or equivalent experience is preferred.
Leadership experience managing commercial lenders is preferred.

Responsibilities

Oversee the Business Banking function within an assigned region and lead field-facing Relationship Managers; in some territories, manage Team Leads responsible for subsets of Relationship Managers.
Ensure delivery of the Business Banking value proposition and align team practices with the Key Sales Process and Consultative Sales Process Framework.
Coach Relationship Managers, primarily in person, on the segment value proposition and defined client experiences.
Direct team sales efforts using consistent sales processes and tools, including prospecting, developing internal and external centers of influence, and following up on leads.
Maintain in-depth product and service knowledge and provide in-person and remote training and development for the team.
Support sound credit initiation to promote high-quality risk management and a profitable portfolio.
Participate in joint field or phone calls with Relationship Managers to improve selling skills and identify opportunities to support clients’ financial needs and growth objectives.
Track team members’ performance objectives, evaluate performance against objectives, differentiate performance, and support bankers in achieving their goals.
Partner with Human Resources on recruiting, employee skill development, career progression, goal setting, performance management, employee engagement, and a pay-for-performance culture.
Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in clients’ best interests.
Perform other duties as assigned; duties, responsibilities, and activities may change or new ones may be assigned.