Business Banking Relationship Manager

Bank of Montreal • Tustin, CA

6d

About The Position

Cultivates, builds, and manages relationships with a portfolio of small business clients to build a pipeline of new business and increase BMO’s market share. Uses consultative sales and business development practices to attract new clients, expand existing relationships, identify referral opportunities, and grow profitable business. Develops networks and referral sources, understands the local market, and builds relationships with centres of influence.

Provides responsive customer service, product and service information, and financial solutions aligned with customer goals. Maintains long-term client relationships, grows wallet share, supports customer retention, and resolves or escalates issues. Develops and executes business and relationship-management plans, analyzes performance and data, and recommends solutions based on business strategy and stakeholder needs.

The role also supports operational programs and change-management activities, coordinates databases in accordance with data-governance standards, and delivers timely, accurate, and efficient service. It follows security, confidentiality, risk-management, regulatory, and ethical requirements to protect customers and the Bank. The role may include broader work or accountabilities as assigned and requires independent judgment on complex tasks.

Requirements

• Typically 4–6 years of relevant experience.
• A post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including interpreting financial statements, assessing creditworthiness, and providing actionable insights to support growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and related policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Cultivate, build, and manage relationships with a portfolio of small business clients to develop new business and increase market share.
• Develop and execute sales strategies to attract new clients and expand existing client relationships.
• Identify business opportunities and make referrals to BMO colleagues as appropriate.
• Build internal and external networks and referral sources, including relationships with local centres of influence.
• Generate appointments and sales opportunities through targeted efforts.
• Develop, maintain, and execute business plans and relationship-management strategies to achieve growth and customer-retention objectives.
• Identify prospective customers and cross-sell products and services that meet their needs.
• Build client rapport, credibility, and trust through expertise, responsive service, and support.
• Answer inquiries and provide accurate information about business banking products and services.
• Understand customer needs and offer financial solutions that support customer goals.
• Resolve or escalate customer issues.
• Develop solutions and recommendations based on business strategy and stakeholder needs, and advise assigned business or group on implementation.
• Analyze data and information to provide insights and recommendations; monitor performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with data-governance standards.
• Develop change-management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment activities.
• Provide input into operational-program planning and implementation, and support the development and promotion of business or group programs.
• Execute work to deliver timely, accurate, and efficient service.
• Follow security and safeguarding procedures and apply due diligence to prevent losses from fraud, robbery, counterfeiting, money laundering, or defalcation.
• Maintain confidentiality of customer and Bank information in accordance with policies and procedures.
• Identify risks and take appropriate action, including completing required documentation and meeting regulatory requirements.
• Apply the Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, approved risk appetite, applicable policies, laws, and regulations.
• Perform other broader work or accountabilities as assigned.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• May include performance-based incentives, discretionary bonuses, and other perks and rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level