Business Banking Relationship Manager

BMO • Lakewood, CA

13d • $65,000 - $140,000

About The Position

Cultivates, builds, and manages relationships with a portfolio of small business clients to build a pipeline of new business and increase BMO’s market share. Applies professional consultative sales and business development practices and techniques for an assigned jurisdiction or portfolio, identifies opportunities, and refers clients to BMO colleagues as appropriate. Develops and executes sales strategies, business plans, and relationship management strategies to attract clients, expand existing relationships, and achieve customer retention objectives.

Builds internal and external networks and referral sources, understands the local market, and develops relationships with centres of influence. Provides responsive service and expertise, understands customer goals, and recommends suitable financial solutions and additional products and services. Maintains long-term profitable relationships and expands wallet share within the assigned portfolio.

The role also contributes to business and operational programs, analyzes performance and data, coordinates databases in accordance with data governance standards, and leads or participates in change management activities. It follows security, confidentiality, due diligence, risk management, and regulatory requirements to protect customer and Bank information and maintain operational integrity. The position works independently on a range of complex tasks, exercises judgment within established rules, and may be assigned broader work or accountabilities as needed.

Requirements

• Typically 4–6 years of relevant experience.
• Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including the ability to interpret financial statements, assess creditworthiness, and provide actionable insights to support growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Cultivate, build, and manage relationships with a portfolio of small business clients to generate new business and increase market share.
• Develop and execute sales strategies to attract new business clients and expand existing relationships.
• Build internal and external networks and referral sources to support business growth.
• Generate appointments and opportunities through targeted sales efforts.
• Develop, maintain, and execute business and relationship management plans to achieve customer retention objectives.
• Identify prospective customers and cross-sell products and services that meet their needs.
• Build client rapport, credibility, and trust as a relationship manager.
• Understand the local market and develop relationships with centres of influence.
• Provide exceptional customer service, product information, expertise, responsive support, and financial solutions aligned with customer goals.
• Maintain long-term profitable relationships and expand wallet share within the assigned portfolio.
• Resolve issues or escalate them as appropriate.
• Develop solutions and recommendations based on business strategy and stakeholder needs, and advise assigned business or group on implementation.
• Analyze data and strategic problems to provide insights and recommendations.
• Monitor and track performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with data governance standards.
• Build change management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
• Provide input into operational program planning and implementation, and support the development and promotion of business or group programs.
• Execute work to deliver timely, accurate, and efficient service.
• Follow security and safeguarding procedures and perform due diligence to help prevent fraud, robbery, counterfeiting, money laundering, or defalcation.
• Maintain the confidentiality of customer and Bank information in accordance with policies and procedures.
• Identify risks and take appropriate actions, including completing documentation and regulatory requirements.
• Apply the Bank’s Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, approved risk appetite, applicable policies, laws, and regulations.
• Work independently on complex tasks, exercise judgment to diagnose and solve problems within established rules, and take on broader work or accountabilities as assigned.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree