Business Banking Relationship Manager

BMO • Rancho Cucamonga, CA

13d • $65,000 - $140,000

About The Position

Cultivates, builds, and manages relationships with a portfolio of small business clients to build a pipeline of new business and increase BMO’s market share. Applies professional consultative sales and business development practices and techniques for an assigned jurisdiction or portfolio, actively identifies opportunities, and refers clients to BMO colleagues as appropriate.

The role develops new business, expands existing relationships, and builds referral networks while delivering responsive customer service and financial solutions. It also supports business and operational programs, analyzes performance and data, coordinates database management, and participates in change management activities. The position follows applicable security, confidentiality, risk management, regulatory, and ethical requirements. Broader work or accountabilities may be assigned as needed.

Requirements

• Typically 4–6 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• Strong financial analysis skills, including interpreting financial statements, assessing creditworthiness, and providing actionable insights to drive growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Develop and execute sales strategies to attract new business clients and expand existing relationships.
• Develop internal and external networks and referral sources to support ongoing business growth.
• Generate appointments and opportunities through targeted sales efforts.
• Develop, maintain, and execute business plans and relationship management strategies to achieve customer retention objectives.
• Identify prospective customers and cross-sell products and services suited to their needs.
• Build client rapport, credibility, and trust as a relationship manager.
• Understand the local market and develop relationships with centres of influence.
• Deliver exceptional customer service, expertise, responsive service, and support.
• Develop long-term profitable relationships and expand wallet share within the assigned portfolio.
• Answer inquiries and provide accurate information about business banking products and services.
• Understand customer needs and offer financial solutions that support customer goals.
• Resolve or escalate issues.
• Develop solutions and make recommendations based on business strategy and stakeholder needs.
• Provide advice and guidance to the assigned business or group on solution implementation.
• Analyze data and information to provide insights and recommendations on strategic problems.
• Monitor and track performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with data governance standards.
• Build change management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment activities.
• Provide input into planning and implementation of operational programs.
• Execute work to deliver timely, accurate, and efficient service.
• Support the development and promotion of a business or group program.
• Follow security and safeguarding procedures and apply due diligence to prevent loss from fraud, robbery, counterfeiting, money laundering, or defalcation.
• Maintain confidentiality of customer and Bank information in compliance with policies and procedures.
• Identify risks and take appropriate action, including completing documentation and other regulatory requirements.
• Apply the Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, approved risk appetite, policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included depending on the position's pay type.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level