Business Banking Relationship Manager

Bank of Montreal•Geneva, WI

About The Position

The Business Banking Relationship Manager cultivates and manages relationships with a portfolio of small business clients, building a pipeline of new business and increasing BMO’s market share. The role uses consultative sales and business-development practices to attract new clients, expand existing relationships, identify cross-selling opportunities, and grow profitable business. It develops referral networks and local-market relationships, executes sales and retention strategies, and provides responsive customer service, product information, and financial solutions tailored to client goals. The position also analyzes business and customer information to make recommendations, monitors performance, supports operational and change-management initiatives, and coordinates data governance. It applies the Bank’s security, confidentiality, due-diligence, regulatory, and risk-management requirements. The role works independently on complex tasks, exercises judgment within established rules, and may take on broader responsibilities as needed.

Requirements

Typically 4–6 years of relevant experience.
Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
Strong financial-analysis skills, including interpreting financial statements, assessing creditworthiness, and providing actionable insights to support growth and mitigate risk.
Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
Strong experience in customer sales and service.
Technical proficiency gained through education and/or business experience.
In-depth verbal and written communication skills.
In-depth collaboration and team skills.
In-depth analytical and problem-solving skills.
In-depth influence skills.
In-depth data-driven decision-making skills.

Responsibilities

Cultivate, build, and manage relationships with a portfolio of small business clients to develop new business and increase market share.
Proactively develop and execute sales strategies to attract new clients and expand existing relationships.
Build internal and external networks and referral sources, and develop relationships with local centres of influence.
Generate appointments and sales opportunities through targeted efforts.
Develop and execute business plans and relationship-management strategies to achieve customer-retention objectives.
Identify prospective customers and cross-sell products and services that meet their needs.
Build client rapport, establish credibility, and provide expertise, responsive service, and support.
Answer inquiries and provide accurate information about business banking products and services.
Understand customer needs and offer financial solutions that support customer goals.
Resolve or escalate customer issues.
Develop solutions and recommendations based on business strategy and stakeholder needs, and advise assigned business or group on implementation.
Analyze data and information to identify insights and recommendations; monitor performance and address issues.
Coordinate database management and ensure data alignment and integration in accordance with data governance standards.
Build change-management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
Provide input into the planning and implementation of operational programs, and execute work accurately, efficiently, and on time.
Support the development and promotion of a business or group program.
Follow security and safeguarding procedures and apply due diligence to help prevent fraud, robbery, counterfeiting, money laundering, and defalcation.
Protect customer and Bank information and comply with Bank policies and procedures.
Identify risks and take appropriate action, including completing documentation and regulatory requirements, to maintain operational integrity.
Apply the Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, approved risk appetite, policies, laws, and regulations.