Business Banking Relationship Manager

Bank of Montreal • Crystal Lake, IL

6d

About The Position

Cultivates, builds, and manages relationships with a portfolio of small business clients to develop new business and increase BMO’s market share. Uses consultative sales and business development practices to attract new clients, expand existing relationships, build referral networks, and grow business results. Develops and executes business and relationship-management plans to support customer retention, cross-sell appropriate products and services, and build long-term profitable relationships.

Provides expertise and responsive service, answers questions about business banking products and services, understands customer needs, and recommends financial solutions. Resolves or escalates issues and develops recommendations based on business strategy and stakeholder needs. Analyzes data, monitors performance, coordinates databases in accordance with data governance standards, and supports operational programs and change-management activities.

Carries out work accurately and efficiently while following security, safeguarding, confidentiality, regulatory, and risk-management requirements. Exercises judgment to diagnose and solve problems, works independently on complex tasks, and may take on broader responsibilities as assigned. The role focuses primarily on a BMO business group and may also have an enterprise-wide focus.

Requirements

• Typically 4–6 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• Strong financial analysis skills, including the ability to interpret financial statements, assess creditworthiness, and provide actionable insights to support business growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and teamwork skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Build and manage relationships with a portfolio of small business clients to generate new business and increase market share.
• Develop and execute sales strategies to attract new clients and expand existing relationships.
• Build internal and external networks and referral sources, including relationships with local centres of influence.
• Generate appointments and sales opportunities through targeted efforts.
• Develop, maintain, and execute business plans and relationship-management strategies to achieve customer-retention objectives.
• Identify prospective customers and cross-sell products and services suited to their needs.
• Build client rapport, credibility, and trust as a relationship manager.
• Deliver responsive customer service, provide expertise and support, and answer inquiries about business banking products and services.
• Understand customer needs and recommend financial solutions that support customer goals.
• Resolve or escalate customer and operational issues.
• Develop recommendations and provide advice and guidance on solutions based on business strategy and stakeholder needs.
• Analyze data and information to provide insights and recommendations; monitor and track performance and address issues.
• Coordinate databases and ensure data alignment and integration in accordance with data governance standards.
• Build change-management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
• Provide input into planning and implementing operational programs and support the development and promotion of business/group programs.
• Deliver timely, accurate, and efficient work.
• Follow security and safeguarding procedures, apply due diligence, and help prevent losses from fraud, robbery, counterfeiting, money laundering, or defalcation.
• Protect the confidentiality of customer and Bank information and meet documentation, regulatory, policy, and operational-integrity requirements.
• Apply the Bank’s Risk Management Framework and make sound, risk-informed decisions within the approved Risk Appetite.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• May include performance-based incentives, discretionary bonuses, perks, and rewards, depending on pay type.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree