Business Banking Relationship Manager

BMO • Reno, NV

8d • $65,000 - $140,000

About The Position

Cultivates, builds, and manages relationships with a portfolio of small business clients to develop new business and increase BMO’s market share. Uses consultative sales and business development practices to identify opportunities, grow existing relationships, and refer clients to BMO colleagues as appropriate. Develops and executes sales strategies and business plans, builds referral networks, generates appointments, and cross-sells products and services to meet customer needs and retention objectives.

Provides business banking expertise, responsive service, and financial solutions tailored to customer goals. Builds trust and credibility, develops long-term profitable relationships, expands wallet share, and responds to inquiries about business banking products and services. Resolves or escalates issues and makes recommendations based on business strategy and stakeholder needs.

Analyzes performance and data, monitors issues, coordinates databases in accordance with data governance standards, and contributes to change management and operational programs. Delivers timely and accurate service while following security, confidentiality, risk management, regulatory, and ethical requirements. Works independently on complex tasks and may take on broader work or accountabilities as needed.

The role typically requires 4–6 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. The stated salary range is $65,000–$140,000. Compensation may vary based on location, skills, experience, education, and qualifications, and may include commission or other incentives. BMO offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Requirements

• Typically 4–6 years of relevant experience.
• Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including interpreting financial statements, assessing creditworthiness, and providing actionable insights to support growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and related policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Cultivate, build, and manage relationships with a portfolio of small business clients to develop new business and increase market share.
• Develop and execute sales strategies to attract new business clients and expand existing relationships.
• Develop internal and external networks and referral sources to support business growth.
• Generate appointments and opportunities through targeted sales efforts.
• Develop, maintain, and execute business plans and relationship management strategies to achieve customer retention objectives.
• Identify prospective customers and cross-sell products and services suited to their needs.
• Build rapport, credibility, and trust with clients as their relationship manager.
• Understand the local market and develop relationships with centres of influence.
• Provide responsive customer service, expertise, and support; answer inquiries about business banking products and services.
• Understand customer needs and offer financial solutions that support customer goals.
• Resolve or escalate customer issues.
• Develop solutions and recommendations based on business strategy and stakeholder needs, and provide advice on implementation.
• Analyze strategic problems, data, and information to produce insights and recommendations.
• Monitor and track performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with data governance standards.
• Build change management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
• Provide input into operational program planning and implementation.
• Execute work to deliver timely, accurate, and efficient service, and support the development and promotion of business/group programs.
• Follow security and safeguarding procedures and perform due diligence to help prevent fraud, robbery, counterfeiting, money laundering, and defalcation.
• Maintain confidentiality of customer and Bank information in accordance with policies and procedures.
• Identify risks and take appropriate actions, including completing documentation and regulatory requirements to maintain operational integrity.
• Apply the Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, approved risk appetite, policies, laws, and regulations.
• Work independently on complex tasks and take on broader work or accountabilities as needed.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included, depending on pay type.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree