Business Banking Relationship Manager

BMO • Santa Monica, CA

1d • $65,000 - $140,000

About The Position

Cultivates, builds, and manages relationships with a portfolio of small business clients to generate new business and increase BMO’s market share. Applies consultative sales and business development practices for an assigned jurisdiction or portfolio, identifies opportunities, and refers clients to BMO colleagues as appropriate. Develops sales strategies, networks, referral sources, and business plans to attract clients, expand existing relationships, achieve retention objectives, and grow profitable relationships and wallet share. Provides responsive customer service, explains business banking products and services, understands customer goals, and recommends financial solutions. Resolves or escalates issues and develops recommendations based on business strategy and stakeholder needs.

The role analyzes performance and data, monitors results, supports operational programs, and contributes to change management activities and business/group initiatives. It coordinates databases in line with data governance standards and delivers timely, accurate, and efficient service. The position follows security, confidentiality, due diligence, risk management, and regulatory requirements to protect customers and the Bank. Work focuses primarily on a BMO business group, though it may have broader enterprise-wide scope. The role exercises judgment to solve problems within established rules and works independently on complex tasks. Broader work or accountabilities may be assigned as needed.

Requirements

• Typically 4–6 years of relevant experience.
• Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including interpreting financial statements, assessing creditworthiness, and providing actionable insights to support growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Build and manage relationships with a portfolio of small business clients to generate new business and increase market share.
• Develop and execute sales strategies to attract new business clients and expand existing relationships.
• Build internal and external networks and referral sources to support business growth.
• Generate appointments and business opportunities through targeted sales efforts.
• Develop, maintain, and execute business and relationship management plans to achieve customer retention objectives.
• Identify prospective customers and cross-sell products and services that meet their needs.
• Build client rapport, credibility, and trust as a relationship manager.
• Understand the local market and develop relationships with centres of influence.
• Deliver responsive customer service, answer inquiries, and provide accurate information about business banking products and services.
• Understand customer needs and recommend financial solutions that meet customer goals.
• Resolve or escalate issues.
• Develop solutions and recommendations based on business strategy and stakeholder needs, and advise assigned business groups on implementation.
• Analyze data and strategic problems to provide insights and recommendations.
• Monitor and track performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with data governance standards.
• Build change management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
• Provide input into operational program planning and implementation.
• Execute work to deliver timely, accurate, and efficient service.
• Support the development and promotion of a business or group program.
• Follow security, safeguarding, due diligence, confidentiality, and regulatory procedures to protect the Bank and maintain operational integrity.
• Apply the Bank’s Risk Management Framework and make sound, risk-informed decisions in line with business strategy, approved risk appetite, policies, and applicable laws and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level