Business Banking Relationship Manager - Richmond, VA

Bank of America • Richmond, VA

4d • Onsite

About The Position

At Bank of America, the Business Banking Relationship Manager provides comprehensive financial solutions to businesses with annual revenues up to $20 million and actively manages and deepens relationships with high-value and opportunity clients. The role supports profitable growth of the business banking customer base and acquires new client opportunities through prospecting, networking, and developing external referral sources. It also involves opening core business accounts in accordance with procedural guidelines.

The position is field-oriented, with at least 80% of time spent in the field. The manager delivers a branded client experience, identifies appropriate small-business opportunities and solutions, and partners with internal specialists to help business owners meet their short- and long-term goals. The role supports sales execution and growth of the bank’s Small Business segment while fostering a client- and employee-centric culture.

Bank of America describes its workplace as committed to an in-office culture that supports collaboration, engagement, and career development, with flexibility based on role-specific responsibilities and business needs. This role is benefits eligible and may participate in a formulaic incentive plan.

Requirements

• Proven success in consultative sales in financial services and/or business-to-business sales.
• Demonstrated success improving business financial outcomes by interpreting financial statements and recommending specific levers.
• Passion for outside sales and willingness to spend time prospecting.
• Motivation to enhance existing relationships and exceed sales goals.
• Ability to analyze clients’ financial conditions and industry trends.
• Ability to understand and interpret financial statements and cash flow analysis.
• Excellent communication skills and demonstrated leadership ability.
• Enjoyment of partnering and negotiating with a team of bank employees to solve client issues.
• Demonstrated management of a client portfolio, with a focus on relationship development and deepening.
• Thorough knowledge of small-business financial products and services.
• Familiarity with CRM platforms and other banking systems.
• High school diploma, GED, secondary school qualification, or equivalent.
• Ability to meet the role’s expectation of spending at least 80% of time in the field.

Nice To Haves

• Community leadership experience.
• Strong computer skills and ability to multitask in a demanding environment.
• Bachelor’s degree in business, finance, economics, or a related field, or seven years of relevant work experience.

Responsibilities

• Manage the end-to-end client journey to meet client needs, drive sales opportunities, and mitigate risk.
• Identify and refer specialized small-business opportunities and solutions, and conduct small-business relationship reviews.
• Deliver a branded customer experience within aligned sales portfolios, spending a minimum of 80% of time in the field.
• Build relationships with partners such as Merchant, Practice Solutions, Treasury, and Business Banking to increase small-business opportunities.
• Use credit knowledge to advise small-business owners on solutions, services, and digital capabilities that support their short- and long-term goals.
• Support execution of the sales delivery model to achieve targeted performance and growth of the bank’s Small Business segment.
• Coach, develop, guide, and provide feedback to associates and clients while embodying a client- and employee-centric culture.
• Provide comprehensive financial solutions to businesses with annual revenues up to $20 million and manage and deepen high-value client relationships.
• Grow the profitability of the business banking customer base and acquire new clients through prospecting, networking, and external referral sources.
• Open core business accounts while following procedural guidelines.

Benefits

• Paid time off.
• Access to resources and support for employees.
• Eligibility for a formulaic incentive plan, with incentives based on performance against defined metrics.
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED