Business Banking Relationship Manager

BMO•Huntington Beach, CA

13d•$65,000 - $140,000

About The Position

The Business Banking Relationship Manager cultivates, builds, and manages relationships with a portfolio of small business clients to develop new business and increase BMO’s market share. The role applies consultative sales and business development practices, identifies opportunities, and refers clients to BMO colleagues as appropriate. It develops sales strategies, referral networks, and business plans to attract clients, expand relationships, achieve retention objectives, and grow profitable business. The position delivers customer service and financial guidance by understanding client needs, explaining business banking products and services, offering appropriate solutions, and resolving or escalating issues. It builds long-term relationships, expands clients’ wallet share, and develops credibility and trust with customers and local centres of influence. The role also analyzes business and performance information, develops recommendations, monitors results, coordinates databases in line with data governance standards, contributes to operational programs, and leads or participates in change management activities. It follows security, confidentiality, risk management, regulatory, and ethical requirements to protect customers and the Bank. The position works independently on complex tasks, exercises judgment within established rules, and may take on broader responsibilities as needed.

Requirements

Typically 4–6 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
Strong financial analysis skills, including the ability to interpret financial statements, assess creditworthiness, and provide actionable insights to support growth and mitigate risk.
Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
Strong experience in customer sales and service.
Technical proficiency gained through education and/or business experience.
In-depth verbal and written communication skills.
In-depth collaboration and team skills.
In-depth analytical and problem-solving skills.
In-depth influence skills.
In-depth data-driven decision-making skills.

Responsibilities

Cultivate, build, and manage relationships with a portfolio of small business clients to develop new business and increase BMO’s market share.
Develop and execute sales strategies to attract new business clients and expand existing relationships.
Build internal and external networks and referral sources to support business growth.
Generate appointments and opportunities through targeted sales efforts.
Develop, maintain, and execute business plans and relationship management strategies to achieve customer retention objectives.
Identify prospective customers and cross-sell products and services that meet their needs.
Build client rapport, credibility, and trust as a relationship manager.
Understand the local market and develop relationships with centres of influence.
Deliver responsive customer service, expertise, and support.
Develop profitable long-term relationships and expand wallet share within the assigned portfolio.
Answer inquiries and provide accurate information about business banking products and services.
Understand customer needs and offer financial solutions that support customer goals.
Resolve or escalate issues.
Develop solutions and recommendations based on business strategy and stakeholder needs.
Provide advice and guidance to the assigned business or group on implementing solutions.
Break down strategic problems and analyze data and information to provide insights and recommendations.
Monitor and track performance and address issues.
Coordinate database management and ensure data alignment and integration in accordance with data governance standards.
Build change management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
Provide input into the planning and implementation of operational programs.
Execute work to deliver timely, accurate, and efficient service.
Support the development and promotion of a business or group program.
Follow security and safeguarding procedures and apply due diligence to help prevent fraud, robbery, counterfeiting, money laundering, and defalcation.
Maintain the confidentiality of customer and Bank information in accordance with policies and procedures.
Identify risks and take appropriate actions, including completing documentation and regulatory requirements, to maintain operational integrity.
Apply the Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, approved risk appetite, policies, laws, and regulations.