Business Banking Relationship Manager

Bank of America • San Jose, CA

2d • $90,000 - $110,000 • Onsite

About The Position

At Bank of America, this role provides comprehensive financial solutions to small businesses with annual revenues up to $5 million while managing and deepening relationships with high-value and opportunity clients. The Relationship Manager supports profitable growth of the small business customer base, identifies and develops new client opportunities through prospecting, networking, and external referrals, and opens core small business accounts in accordance with procedural guidelines.

The position delivers a branded client experience, advises business owners on financial solutions and digital capabilities, and collaborates with internal partners to help clients meet business goals. It includes field-based sales activity, portfolio management, and coaching and feedback for associates and clients. The role is based at the listed San Jose, California location, with a stated expectation that the employee spend at least 80% of the time in the field. Bank of America describes an in-office culture with flexibility based on role responsibilities and business needs.

Requirements

• Proven success in consultative sales in financial services and/or business-to-business sales.
• Demonstrated success improving business financial outcomes by interpreting financial statements and recommending specific levers.
• Passion for outside sales and willingness to spend time prospecting.
• Motivation to enhance existing relationships and exceed sales goals.
• Ability to analyze clients’ financial conditions and industry trends.
• Ability to understand and interpret financial statements and cash flow analysis.
• Excellent communication skills and demonstrated leadership ability.
• Ability to partner and negotiate with a team of bank employees to solve client issues.
• Demonstrated management of a client portfolio focused on relationship development and deepening.
• Thorough knowledge of small business financial products and services.
• Familiarity with CRM platforms and other banking systems.
• 40 hours per week; first shift.

Nice To Haves

• Community leadership experience.
• Strong computer skills and ability to multitask in a demanding environment.
• Bachelor’s degree in business, finance, economics, or a related field, or seven years of relevant work experience.

Responsibilities

• Manage the end-to-end client journey, meet client needs, develop sales opportunities, and mitigate risk.
• Identify and refer specialized small business opportunities and solutions, and conduct small business relationship reviews.
• Deliver a branded customer experience within aligned sales portfolios, spending a minimum of 80% of the time in the field.
• Build relationships with partners such as Merchant, Practice Solutions, Treasury, and Business Banking to increase small business opportunities.
• Use credit knowledge to advise small business owners on solutions, services, and digital capabilities that support short- and long-term business goals.
• Support execution of the sales delivery model to achieve targeted performance and growth of the bank's Small Business segment.
• Coach, develop, guide, and provide feedback to associates and clients while embodying a client- and employee-centric culture.
• Acquire new client opportunities through prospecting, networking, and developing external referral sources.
• Open core small business accounts while adhering to procedural guidelines.
• Manage and deepen client relationships and support growth in the profitability of the small business customer base.

Benefits

• Benefits eligibility.
• Paid time off.
• Access to resources and support for employees.
• Formulaic incentive plan eligibility, with incentive opportunities potentially monthly, quarterly, and/or annual, based on performance against defined metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level