Business Banking Relationship Manager II (Houston)

Fifth Third Bank • Houston, TX

8d • Onsite

About The Position

The Business Banking Relationship Manager II is responsible for business development, relationship management, and client experience for companies with annual gross sales of at least $2 million and generally less than $10 million. The role helps business owners achieve financial goals by providing solutions for both personal and business needs and serves as a trusted advisor to clients. Working with product partners and using the One Bank Sales Cycle, the Relationship Manager assesses clients’ holistic needs, develops tailored relationship strategies, and grows revenue through appropriate loans, deposits, treasury management, and other banking services. The position may be located in a financial center.

The role is accountable for managing risk by exchanging ideas, raising concerns, following policies and procedures, and consistently identifying, assessing, managing, monitoring, and reporting risks within the Bank’s risk appetite. It is also responsible for delivering a positive customer experience and doing what is right for customers and colleagues.

This position involves a normal office environment, extended viewing of a CRT screen, and regional or local travel; frequent travel may be required depending on the assignment.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 3 years of sales experience.
• Formalized credit training or equivalent credit risk experience.
• Proven ability to build new and existing client business and provide a positive client experience.
• Strong business acumen, including detailed analysis, financial statement review, and knowledge of advanced accounting principles.
• Thorough knowledge of Commercial and Treasury Management services, as well as alternative lending and financing options.
• Ability to assess client needs, profitability drivers, and corporate and personal life cycles to optimize financial solutions.
• Effective problem-solving and analytical skills, including the ability to handle and prioritize multiple tasks.
• Strong verbal and written communication skills, including experience with face-to-face negotiations and group presentations.
• Ability to champion the Bancorp vision and core values through personal actions and leadership influence, and to work in a team-based sales environment.
• Proficiency in Microsoft Office software.
• Ability to undertake regional or local travel.

Nice To Haves

• At least 3 years managing business banking or commercial relationships.
• Underwriting experience.
• Familiarity with prospecting and CRM sales tools.
• Microsoft certifications.

Responsibilities

• Prospect for new clients through referral sources, existing clients, financial centers, and centers of influence.
• Collaborate with product partners to analyze, evaluate, and develop tailored relationship strategies for clients and prospects.
• Attend community and industry forums, conferences, and meetings to broaden networks and referral sources and stay informed about trends, practices, services, and the competitive landscape.
• Retain and grow long-term profitable lead-client relationships.
• Cross-sell applicable Fifth Third products and services to existing business customers and their owners or senior management, with the goal of becoming their lead or primary bank.
• Plan and conduct relationship strategy and review meetings with product partners.
• Coordinate client-facing activities, including credit support and other product partners.
• Conduct pre-call planning, use the One Bank Consultative Sales approach, and complete prompt post-call follow-up.
• Use the Bank’s CRM system to track client activity, call reports, and pipeline management.
• Partner with Portfolio Managers and Credit Officers on credit requests and follow established Portfolio Management guidelines.
• Meet credit standards and metrics for asset quality, credit administration, and RAROC.
• Monitor customer financial performance, condition, and industry trends to ensure credit exposure remains at an acceptable risk and is appropriately priced.
• Complete administrative responsibilities in a timely manner.
• Follow Bank policies and procedures and identify, assess, manage, monitor, and report risks.

Benefits

• Comprehensive benefits programs supporting physical, financial, emotional, and social well-being.
• Incentive compensation plan eligibility, with payments based on company, line of business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level