Business Banker (LO) Phoenix, AZ

Wells Fargo•Phoenix, AZ

2d•Onsite

About The Position

Wells Fargo is seeking a Business Banker in Consumer Banking and Lending to build, maintain, and grow relationships with business banking clients in branches. The role regularly interacts with clients to understand and meet their needs, manage a portfolio of low- to moderately complex businesses (typically $500,000 to $2 million in annual sales), and own the client journey from onboarding through relationship growth and new-client acquisition. The banker delivers a branded, client-centric experience and acts as a trusted partner by providing tailored recommendations across business accounts, credit, treasury services, and digital tools. The position includes customer contact and may involve assessing needs and referring customers interested in dwelling-secured products to a SAFE team member. The role may assist customers but does not take applications for, offer, or negotiate terms of dwelling-secured transactions. Loan Originator registration is required at employment, along with applicable regulatory qualifications and ongoing screening. The role is not eligible for visa sponsorship. Banker placement may be within 10 miles of the branch applied to.

Requirements

At least 2 years of financial services, sales, or customer service experience, or equivalent experience demonstrated through work, training, military experience, or education.
Must obtain Loan Originator registration at the time of employment and meet applicable Consumer Financial Protection Bureau qualification requirements, including financial responsibility, character, general financial fitness, and criminal background standards.
Must meet ongoing regulatory requirements, including additional screening if necessary.

Nice To Haves

At least 2 years of in-branch business banking experience.
At least 1 year managing a dedicated book of small-business customers across an assigned territory.
Ability to proactively source, acquire, build, and maintain relationships with customers and colleagues.
Experience using business acumen to provide financial services consultation to business customers.
Extensive knowledge of bank lending programs, credit policies, and specialty products.
Motivation and ability to meet team objectives while maintaining individual performance.
Ability to manage expectations and conduct follow-ups with customers and Wells Fargo partners.
Customer-service experience handling complex transactions across multiple systems.
Knowledge of retail compliance controls, risk management, and loss prevention.
Ability to educate customers about technology and the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Experience mentoring and peer-coaching others.

Responsibilities

Manage and grow a portfolio of low- to moderately complex business clients, typically with $500,000 to $2 million in annual sales, through onboarding, relationship deepening, and new-client acquisition.
Understand clients’ financial needs and goals by analyzing their operations and priorities, then provide tailored recommendations consistent with policies and procedures.
Offer business financial solutions and digital services, serving as a product expert and recommending suitable options.
Act as a trusted advisor by offering business accounts, credit, treasury services, and digital tools.
Prospect and network with external and internal partners to generate referrals and grow the small-business customer base.
Collaborate with internal banking channels to support business owners and develop the full client relationship.
Partner with Relationship Managers and Lending Officers on complex structures and ensure alignment with underwriting policies and risk guidelines.
Assess customer needs related to dwelling-secured products and refer interested customers to a SAFE team member; do not take applications or offer or negotiate transaction terms.
Follow applicable risk, compliance, and company policies and procedures; identify and escalate issues and make sound risk decisions.