Business Applications Analyst Senior (Legal Operations)

USAA•Charlotte, NC

8d•Hybrid

About The Position

USAA is seeking an experienced Business Applications Analyst Senior for their Charlotte, NC location. This role provides complex analytical, business, and technical support related to strategic business functions, processes, and applications/IT platforms. The analyst will lead and participate in efforts supporting business analysis and decision-making processes, including creating, implementing, and maintaining application solutions to meet organizational needs. They will also propose changes to business processes to better align with business needs. USAA offers a flexible work environment requiring employees to be in the office 4 days per week. This position is based in either Charlotte, NC or San Antonio, TX. Relocation assistance is not available.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
6 years of work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes.
Demonstrated understanding of application/IT platform administration and the software development life cycle, to include testing execution.
Experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platforms.
Advanced knowledge of Microsoft Office tools.
Knowledge of risk & controls with experience identifying and fixing gaps, documenting controls and testing of those controls.
Strong hands-on experience in SQL or any other programming language.

Nice To Haves

Experience in Liquid, SQL, NetDocs, Onit.
Application Development in low-code platforms.
System administration experience.
Experience in Python, GraphQL and/or Reqex.
US military experience gained through military service or gained as a military spouse / domestic partner.

Responsibilities

Advises and provides analytical support and recommendations to stakeholders making decisions related to business and application/IT platform direction and modifications, considering current and future business needs and opportunities.
Maintains an advanced understanding of business processes, applications/IT platforms, and strategic direction, advising customers and facilitating the identification, research, and analysis of application/IT platform and technology solutions.
Collaborates and exchanges information with team members, stakeholders, and information services to ensure dependencies, risks, and opportunities are identified and addressed.
Researches complex business issues requiring advanced knowledge of business principles and theories.
Analyzes and documents business requirements for application/IT platforms and data systems, directing the testing and implementation of new systems or changes to current systems as required to meet contractual needs and improve processes.
Leads and participates in the design and administration of standards and policies regarding application/IT platforms and end-user customer documentation.
Provides input and participates in establishing system documentation standards and quality assurance methodologies for systems and applications/IT platforms.
Provides work direction and coaching to team members and may provide input on performance and development plans.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.