Business Application Support Analyst

ECMC Foundation • Minneapolis, MN

8d • Hybrid

About The Position

The Business Application Support Analyst supports and optimizes the commercial applications that enable ECMC Group’s business operations. This role is well suited for a technically curious, service-oriented professional who values collaboration and delivers reliable, high-quality application support. Working closely with integration, infrastructure and desktop support partners, the analyst ensures application availability, resolves end-user issues and contributes to continuous improvement of enterprise software capabilities. This role serves as a key connection between technology solutions and business outcomes.

Requirements

• Bachelor’s degree in information technology, computer science, business administration or an additional 2 years of experience in lieu of degree
• 3+ years of experience in business application support, service desk or system administration
• Experience communicating effectively with end users, leaders and cross-functional partners
• Proficiency with Windows operating systems and Microsoft Office tools
• Experience problem-solving, analyzing issues and recommending practical solutions

Nice To Haves

• Experience supporting enterprise applications such as Salesforce, Affinity, Notion, Fluxx, SharePoint, Teams or Power Automate
• Experience with scripting or automation using tools such as JavaScript, PowerShell or Python

Responsibilities

• Monitors and supports the daily operation of commercial, off-the-shelf business applications to ensure availability, performance and reliable service delivery.
• Responds to and resolves application-related inquiries and issues from end users with a strong focus on customer service and timely resolution.
• Collaborates with integration, infrastructure and desktop support partners to troubleshoot issues, implement fixes and support application enhancements or upgrades.
• Develops working knowledge of new and existing applications, and leverages system capabilities to support business needs and improve usability.
• Communicates clearly with end users, leaders and business partners through active listening, thoughtful questioning and effective knowledge sharing.
• Identifies opportunities to improve application usage, stability and efficiency and contributes ideas that enhance business outcomes through technology.
• Supports documentation, knowledge sharing and standard support practices to improve consistency and team effectiveness.
• Performs other duties and responsibilities as assigned.

Benefits

• Medical, dental, and vision insurance plan options, with a generous employer subsidy.
• Company paid life & disability insurance
• Pre-tax flexible spending accounts
• Robust wellness programs
• Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential
• Holiday time off
• Paid time off accrual starting at 20 days/year
• Commuter subsidy
• Tuition reimbursement up to $10,500/year for approved programs
• Student loan payment reimbursement up to $4,800/year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level