Application Support Analyst

Napa Valley College•Napa, CA

3d•Onsite

About The Position

Napa Valley College is seeking an Applications Support Analyst for the Institutional Technology department. The incumbent in this position will be providing technical, procedural, and process support for assigned functional areas for application and Enterprise Resource Planning (ERP) programming; providing user training and support; designing, developing, implementing, and maintaining complex and technical portions of application programming and reporting; and functioning as a project leader for software development. This job reports to the Director, Institutional Technology (IT) Operations. This is a full-time, 12-months-per-year, classified position.

Requirements

Utilizing pertinent network, application, operating system monitoring and troubleshooting software.
Adhering to safety practices.
Planning and managing projects.
Preparing and maintaining accurate records.
Knowledge of current, legacy, and emerging operating systems; environments and network protocols; programming languages; fundamental database architecture and structures; Inter/Intranet applications; data security; project management; processes; and methodology.
Ability to schedule activities, meetings, and/or events.
Ability to gather, collate, and/or classify data.
Ability to consider a variety of factors when using equipment.
Flexibility to independently work with others in a wide variety of circumstances.
Flexibility to work with data utilizing defined but different processes.
Flexibility to utilize equipment under a variety of conditions for multiple purposes.
Ability to work with a significant diversity of individuals and/or groups.
Ability to work with a variety of data.
Ability to utilize a wide variety of types of job-related equipment.
Problem solving to analyze issues and create action plans.
Problem solving with data frequently requires independent interpretation of guidelines.
Problem solving with equipment is significant.
Ability to set priorities.
Ability to establish effective relationships.
Ability to be attentive to detail.
Ability to communicate with diverse groups.
Ability to convey technical information to non-technical audiences.
Ability to work nonstandard hours.
Demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic background of community college students.
Working under limited supervision using standardized practices and/or methods.
Leading, guiding, and/or coordinating others.
Operating within a defined budget.
Utilization of significant resources from other work units is sometimes required to perform the job's functions.
Five (5) years of job related experience within a specialized field with increasing levels of responsibility.
Bachelors degree in job-related area.
Criminal Background Clearance
Tuberculosis Clearance
Verification of eligibility for employment in the United States.

Nice To Haves

Experience with Ellucian Colleague and Ethos.
MS SQL systems administration, including SSRS and SSIS.
Experience with both data reporting and data integrations between systems.
Knowledge of modern API-based integrations, workflows and tools (Javascript, JSON, Postman, etc).

Responsibilities

Administers applications and operations for functional areas of the college (e.g. finance, human resources, student, financial aid, etc.) for the purpose of ensuring availability of services to authorized users.
Coordinates with other IT professionals at the college (e.g. cross-training, scheduling, etc.) for the purpose of ensuring cross-functionality and IT coverage for the college.
Designs a variety of programs (e.g. reports, queries, software interfaces, etc.) for the purpose of ensuring effective and efficient use of the acquired software applications.
Maintains software applications for functional areas of the college (e.g. business applications, student records software, software upgrades, interface scripts, report generation, etc.) for the purpose of ensuring efficient operations under the college's standards.
Manages assigned projects and program components (e.g. applications interfaces, updated applications software, etc.) for the purpose of delivering web-services in compliance with established guidelines and objectives.
Participates in a variety of planning and development activities (e.g. long-term plans, required updates, new applications, etc.) for the purpose of providing information to support web needs and requirements for the college.
Prepares written materials (e.g. procedures, system level documentation, reports, etc.) for the purpose of documenting activities, providing written reference, and conveying information.
Provides user training and support for the purpose of functioning as a project leader for software development.
Recommends equipment, supplies, and materials (e.g. applications software that meets system requirements, migration to updated software, etc.) for the purpose of acquiring required items and completing jobs efficiently.
Researches a variety of work-related topics (e.g. trends, products, equipment, tests, etc.) for the purpose of recommending procedures and purchases.
Responds to inquiries from a variety of sources (e.g. staff, administrators, college personnel, outside vendors, service providers, etc.) for the purpose of providing technical assistance and support.
Troubleshoots malfunctions (e.g. incorrect information generated from queries, software bugs, etc.) for the purpose of resolving operational issues and restoring services.
Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.