Application Support Analyst

First Command Financial Services, Inc.•Fort Worth, TX

3h•Hybrid

About The Position

The Application Support Analyst works closely with their team and is responsible for maintenance and support of First Command’s technology solutions and their corresponding business processes. This role requires troubleshooting, user support and documentation skills to facilitate the daily operations of First Command. Contributes to the administration of 3rd party software packages and platforms.

Requirements

Knowledge of SQL
Ability to work alongside others and be a team player
Troubleshooting and debugging
Experience with web-based technologies and Windows OS
4-year Degree in Computer Science, Computer Programming or MIS or 2+ years’ experience

Nice To Haves

Bachelor’s Degree

Responsibilities

Engage with end users and provide a genuine experience
Work with internal and external partners to resolve escalated issues
Proactively build relationships with internal and external partners
Perform extensive research of issues and document investigation for hand-off to development teams
Identify, document, and communicate workaround procedures to stakeholders
Create documentation that can be understood by various audiences
Participate in Root Cause Analysis efforts to ensure issues are addressed to their fullest and help identify improvement opportunities
Engage agile teams to learn new capabilities and functionality in preparation for release to users
Continued education of First Command processes to better support the business
Participates and engages in executing test plans created around new capabilities and functionality
Support Management and proactively seek out improvement initiatives
Ability to work independently and self-motivate
Organize, lead, and/or facilitate team meetings with Business Owners, Partners, etc.