Application Support Analyst

H.I.S Canada Travel Inc. • Montreal, QC

1d • CA$50,000 - CA$55,000 • Hybrid

About The Position

The Application Support Analyst will apply advanced subject matter knowledge to business issues and be regarded as a subject matter expert of the business’ application systems. This role involves the investigation and troubleshooting of application problems, liaising with business, vendors, and IT groups for timely resolution. The analyst will contribute to the development of new ideas, methods, and processes for the supported business units, provide guidance to Business Analysts and other IT staff, and offer support on merge back / TTS emulators. Additionally, the role includes reviewing different reports (test bookings, failed bookings, QA reports, etc.), writing and/or maintaining application support documents, and providing occasional after-hours support during implementations, along with some on-call support as required. All other duties as assigned by management.

Requirements

• Minimum 2 years’ experience in an application support role
• Minimum 2 years’ experience in a technical support role
• College or University degree or certificate in Computer Science or equivalent in an IT related field
• Good knowledge of Microsoft Suite of products
• Strong conceptual, analytical, and problem-solving skills
• High level of personal energy and ability to maintain that activity level under conditions of time, pressure and stress
• Sensitivity to and skilled in satisfying customer needs and concerns
• Excellent communications skills, both written and verbal (this will involve communicating with business staff, management and executive teams as well as vendors)
• Very good knowledge of travel systems

Responsibilities

• Apply advanced subject matter knowledge to business issues and is regarded as a subject matter expert of business’ application systems
• Investigation and troubleshooting of application problems and liaising with business, vendors and IT groups for timely resolution
• Contribute to the development of new ideas, methods and processes for the supported business units
• Provide guidance to Business Analyst and other IT staff
• Provide support on merge back / TTS emulators
• Review different reports (test bookings, failed bookings, QA reports, etc.)
• Write and/or maintain application Support documents
• Occasional after-hours support (including evenings & weekends) during implementations
• Some on-call support as required
• All other duties as assigned by management

Benefits

• Competitive salary
• 2 weeks of vacation
• Medical and dental benefits
• 9 additional paid days: 1 birthday day, 5 sick days, 2 personal days, and 1 volunteer day
• Employer RRSP contribution program
• Awesome travel benefits for you, your friends, and your family
• Employee Assistance Program (EAP) for you and your family members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree