Application Support Analyst

Fairbanks Morse Defense•Cincinnati, OH

1d•Hybrid

About The Position

The Application Support Analyst will be responsible for providing tier 1/2 technical support, troubleshooting, and maintenance for enterprise and program-specific applications used across the organization. This role serves as a key liaison between end users, development teams, and IT infrastructure staff to ensure application availability, performance, and security in a defense contracting environment governed by strict compliance and data-handling requirements.

Requirements

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
2–5 years of experience in application support, help desk, or IT operations
U.S. Citizenship required (per federal contract requirements); ability to pass a background check
Working knowledge of Windows/Linux server environments
Experience with SQL for basic data queries and troubleshooting
Familiarity with ITIL processes (incident, problem, and change management)
Strong written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders
Ability to work independently and manage competing priorities in a fast-paced environment

Nice To Haves

Experience supporting applications in a DoD or federal contracting environment
Experience with any of the following ERP Applications: Oracle EBS r12, Infor Visual Manufacturing, Infor LN A&D
Familiarity with NIST 800-53/800-171
Experience with ServiceNow or similar ITSM tools
Scripting experience (PowerShell, Python, or Bash) for automation and troubleshooting
ITIL Foundation certification
Security+ or similar IT certification (a plus, not required)
Willingness to pursue a security clearance if required for future program assignments

Responsibilities

Provide day-to-day support for internal and program applications, including troubleshooting, incident resolution, and root-cause analysis
Monitor application performance and system logs to proactively identify and resolve issues
Manage and track support tickets through resolution using an ITSM platform (e.g., ServiceNow)
Coordinate with software development, database, business analyst, and infrastructure teams to escalate and resolve complex technical issues
Support application deployments, patches, and upgrades, including testing in staging environments
Maintain application documentation, including SOPs, known-error databases, and user guides
Ensure compliance with DoD security requirements, including NIST 800-171 controls, when supporting applications that process Controlled Unclassified Information (CUI)
Assist with user account provisioning, access control reviews, and audit support
Participate in Change Advisory Board (CAB) processes for application changes
Support disaster recovery and business continuity testing for critical applications
Provide occasional after-hours or on-call support for critical system outages