Application Support Analyst

Eurofins•Columbia, MO

3d•Onsite

About The Position

Eurofins BPT-Columbia is looking for an Application Support Analyst, to join our team located in Columbia, Missouri. The Application Support Analyst delivers support to end-users in a laboratory environment on different types of software and computer hardware. This includes troubleshooting and configuring applications and software for all internal customers, and being responsible for assisting in the design, delivery, and/or improvement of software applications. Also includes troubleshooting computer problems within the laboratory.

Requirements

Bachelor’s degree in Computer Science, or other directly related field and two years of relevant experience, or 6 years of relevant experience in lieu of degree.
Authorization to work in the United States indefinitely without restriction or sponsorship.

Nice To Haves

Familiarirty with validation procedures required by CGMP and/or GLP.
Clear understanding of the regulations in relation to 21 CFR Part 11.
A general understanding of applications and instrumentation utilized in the laboratory.
Previous experience in laboratory operations and computer science related activities is preferred.

Responsibilities

Provides the technical knowledge needed for implementing and maintaining business and laboratory software as assigned. Some applications will be controlled by 21 CFR Part 11 regulations.
Attends training as needed to stay current with assigned applications.
Works with providers and outside consultants to leverage technical expertise to support current applications.
Assists in providing training to staff on the use of laboratory applications.
Assists in the installation, configuration, unit testing, and maintenance of application software and/or data collection devices.
Assist in the setup and configuration of laboratory computers.
Maintains good working relations with various groups (information systems, operations, quality assurance, and general administration) as it relates to all assigned applications.
Reviews, tests, and/or assists in administering configuration of application products (releases, product changes, service packs, upgrades, security, and critical fixes).
Is an active member of the implementation team on user requirements, configuration, and implementation of applications within 21 CFR Part 11 regulations.
Assists in defining and developing requirements for data collection, calculation, review, and reporting of laboratory data suitable to facilitate and enhance laboratory operations within 21 CFR Part 11 regulations.
Performs other related duties as required and directed.