Business Application Support Analyst
About The Position
The Business Application Support Analyst supports and optimizes the commercial applications that enable ECMC Group’s business operations. This role is well suited for a technically curious, service-oriented professional who values collaboration and delivers reliable, high-quality application support. Working closely with integration, infrastructure and desktop support partners, the analyst ensures application availability, resolves end-user issues and contributes to continuous improvement of enterprise software capabilities. This role serves as a key connection between technology solutions and business outcomes.
Requirements
- Bachelor’s degree in information technology, computer science, business administration or an additional 2 years of experience in lieu of degree
- 3+ years of experience in business application support, service desk or system administration
- Experience communicating effectively with end users, leaders and cross-functional partners
- Proficiency with Windows operating systems and Microsoft Office tools
- Experience problem-solving, analyzing issues and recommending practical solutions
Nice To Haves
- Experience supporting enterprise applications such as Salesforce, Affinity, Notion, Fluxx, SharePoint, Teams or Power Automate
- Experience with scripting or automation using tools such as JavaScript, PowerShell or Python
Responsibilities
- Monitors and supports the daily operation of commercial, off-the-shelf business applications to ensure availability, performance and reliable service delivery.
- Responds to and resolves application-related inquiries and issues from end users with a strong focus on customer service and timely resolution.
- Collaborates with integration, infrastructure and desktop support partners to troubleshoot issues, implement fixes and support application enhancements or upgrades.
- Develops working knowledge of new and existing applications, and leverages system capabilities to support business needs and improve usability.
- Communicates clearly with end users, leaders and business partners through active listening, thoughtful questioning and effective knowledge sharing.
- Identifies opportunities to improve application usage, stability and efficiency and contributes ideas that enhance business outcomes through technology.
- Supports documentation, knowledge sharing and standard support practices to improve consistency and team effectiveness.
- Performs other duties and responsibilities as assigned.
Benefits
- Medical, dental, and vision insurance plan options, with a generous employer subsidy.
- Company paid life & disability insurance
- Pre-tax flexible spending accounts
- Robust wellness programs
- Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential
- Holiday time off
- Paid time off accrual starting at 20 days/year
- Commuter subsidy
- Tuition reimbursement up to $10,500/year for approved programs
- Student loan payment reimbursement up to $4,800/year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
