Application Support Analyst

Alliance HCM•Shenandoah, TX

2d•Onsite

About The Position

AllianceHCM is seeking an Application Support Analyst to join their team. This role involves assisting clients with specialized reporting and data management, handling escalated client issues related to Alliance HCM solutions, and managing workload through a case ticketing system in Salesforce. The analyst will communicate with management regarding deadlines, troubleshoot client questions, and collaborate with team members to ensure timely resolution of client cases. A key responsibility includes verifying the accuracy of client and employee data during the implementation conversion process. The role requires significant phone and email communication with clients.

Requirements

Strong focus on customer satisfaction
Strong organizational and problem solving skills
Ability to multi task and meet deadlines
Proficient with Microsoft Office products (Excel, Word, etc)
Heavy phone client communication and detailed email follow up communication
Ability to work flexible schedule when workload warrants additional hours

Nice To Haves

Major in technology, Human Resources, or related fields preferred
Knowledge of any of the following is helpful: Benefits, HR, Payroll, Timekeeping, General Ledger, SQL, Report Writing

Responsibilities

Assist clients with specialized reporting and data management
Help with escalated client issues on all aspects of Alliance HCM solutions
Manage workload and client request through Case Ticketing System in SalesForce
Communicate with management in regard to timeline deadlines being pushed or met
Troubleshoot client questions to provide timely and accurately solutions
Engage team members as needed to ensure all client case tickets are resolved
Verify accuracy of all client and employee data prior to the first live payroll when working with the implementation conversion team
Heavy phone client communication and detailed email follow up communication