Business Analytics Manager

PNC Bank • Pittsburgh, PA

2d • Onsite

About The Position

The Business Analytics Manager within PNC's Enterprise Change Office leads a team responsible for enterprise reporting and performance insights. The manager owns intake, prioritization, planning, and execution oversight for the team's reporting portfolio, balancing team capacity with stakeholder expectations. The role partners with business leaders to manage demand, communicate delivery commitments, address escalations, and improve reporting delivery processes. It also supports implementation of the analytics organization's operating model, development of analytical talent, stronger business knowledge across the team, and advancement of reporting capabilities for strategic enterprise decision-making.

The position is based in Pittsburgh, Pennsylvania; Strongsville, Ohio; or New York City, New York, and is performed in-office. PNC describes the role as managing the development, implementation, and support of business analytics initiatives and projects. The manager leads Business Analytics Consultants and may manage managers, and identifies, sizes, plans, and prioritizes opportunities to improve processes or performance through analytics. The role assesses project scope and resourcing needs and manages and communicates key performance metrics and operational challenges.

Requirements

• Typically requires a university or college degree and 5 or more years of industry-relevant experience; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead of a degree.
• Typically requires at least 3 years of prior management experience.
• Experience developing in visual analytics tools such as Power BI or Tableau.
• Demonstrated knowledge, skills, and abilities appropriate to the role.
• Relevant competencies include analytical thinking, business analytics, decision-making and critical thinking, effective communications, emerging technologies, and organizational savvy and politics.

Nice To Haves

• Additional experience with ETL tools, data management querying tools and languages, and technical project management is strongly preferred.
• Preferred skills include analytical thinking, business intelligence, concept development, data-driven decision-making, data integration, market research, performance metrics, qualitative research, and strategic planning.

Responsibilities

• Lead a team responsible for designing, developing, delivering, and supporting enterprise reporting and analytics solutions.
• Establish and manage reporting intake, demand management, and prioritization processes aligned with strategic objectives.
• Maintain the reporting portfolio roadmap and oversee delivery of projects, enhancements, and ongoing support activities.
• Manage team capacity, workload distribution, and resource planning to support effective and sustainable delivery.
• Facilitate project intake, requirements review, assignment, timeline management, and delivery tracking across the reporting portfolio.
• Act as the primary contact and escalation leader for reporting initiatives; partner with stakeholders to resolve issues and manage expectations.
• Monitor portfolio health, delivery performance, risks, dependencies, and resource utilization, and provide visibility to senior leadership.
• Partner with organizational leadership to implement and enhance the reporting team's operating model, governance, and delivery practices.
• Develop team members through coaching, performance management, career planning, and growth opportunities.
• Build the team's business acumen and domain knowledge to support meaningful insights and recommendations.
• Drive continuous improvement in reporting processes, operational efficiency, stakeholder engagement, and service delivery.
• Manage the development, implementation, and support of business analytics initiatives and projects.
• Identify, size, plan, and prioritize analytics opportunities related to processes or performance management.
• Assess project scope and required resources, and manage and communicate key performance metrics and operational challenges.
• Model customer focus and manage risks in accordance with PNC's Enterprise Risk Management Framework.
• As a people manager, cultivate inclusive teams, model PNC's values, drive change and innovation, take ownership of results, and develop employees.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plans
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 and 25 vacation days each year, depending on career level and years of service
• Incentive-eligible compensation based on company, business, and/or individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager