Manager, Business Analytics & Reporting

PACSUN•Anaheim, CA

4h•$120,000 - $145,000•Onsite

About The Position

The Manager, Business Analytics & Reporting is a hands-on analytics leader responsible for Pacsun’s enterprise business reporting, dashboards, KPI development, and actionable business insights. Reporting to the Director, Enterprise Data & Analytics, this manager leads a small reporting and analytics team and serves as a bridge between business stakeholders and technology. The role combines deep Strategy (formerly MicroStrategy) expertise with retail business acumen and is accountable for the accuracy and integrity of reported data, working with data engineering and the Snowflake data warehouse to keep reporting performant, consistent, and trusted. The manager is also expected to learn, adopt, and integrate AI solutions into analytics. The role owns day-to-day enterprise reporting and analytics delivery, primarily using Strategy, and leads the design, development, enhancement, and support of dashboards, operational reports, scorecards, and analytical solutions. It partners with business functions to identify analytics opportunities, set the reporting roadmap, promote self-service analytics and data literacy, and ensure consistent KPI interpretation and reporting governance. The manager evaluates and integrates AI capabilities, validates AI-generated output, and leads continuous improvement initiatives. This is a full-time position in a professional office environment using standard office equipment. Occasional evening and/or weekend work may be required during high-volume periods; hotel, airplane, and car travel may also be required.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Analytics, Business, Finance, or a related field, or equivalent practical experience.
5+ years of hands-on Strategy (formerly MicroStrategy) experience, with architect-level depth across enterprise metadata, metrics, schema design, reporting, dashboards, administration, performance, and troubleshooting.
Hands-on Snowflake experience, including querying, performance tuning, and integrating Snowflake data with Strategy.
Strong SQL and relational database skills, with a solid understanding of data warehouse technology, dimensional data models, and ETL/ELT concepts.
Demonstrated retail analytics experience and in-depth understanding of sales, inventory, cost, margin, gross margin, sell-through, inventory productivity, and related retail KPIs.
Experience leading reporting and analytics development and a small technical or analytical team.
Demonstrated experience learning, adopting, and integrating AI tools or features into BI or analytics work.
Excellent written, verbal, presentation, and cross-functional communication skills, including the ability to clarify ambiguous needs and translate business requirements into scalable analytical solutions.
Strong analytical and problem-solving skills, attention to detail, and a passion for data accuracy.
Hands-on orientation and ability to personally build, troubleshoot, validate, and improve analytical solutions.
Proven project-management abilities, including prioritization, scheduling, and agile delivery in a fast-paced, changing environment.
Ability to work in an open environment with fluctuating temperatures and standard lighting, use a computer and mobile phone for multiple hours with frequent interruptions, and travel by elevator or stairwells between building floors.
Ability to travel by hotel, airplane, and car may be required.

Nice To Haves

Fashion, apparel, specialty, or omnichannel retail experience.
Strategy (MicroStrategy) certification and Snowflake certification (e.g., SnowPro).
Experience with Tableau, Power BI, Looker, or other modern BI platforms.
Experience with self-service analytics, governed semantic layers, and AI-enabled analytics.

Responsibilities

Own day-to-day enterprise reporting and analytics delivery, using Strategy (formerly MicroStrategy) as the primary platform.
Lead the design, development, enhancement, and support of executive dashboards, operational reports, scorecards, and analytical solutions.
Remain hands-on in Strategy architecture and development, including metadata, schema objects, attributes, metrics, hierarchies, filters, reports, dossiers, dashboards, security, performance, and troubleshooting.
Manage platform upgrades, release planning, testing, performance tuning, production support, documentation, and reporting standards.
Translate business questions into meaningful KPIs and analytical views, and surface trends, exceptions, risks, and opportunities in sales, margin, inventory, sell-through, and omnichannel performance.
Partner with merchandising, planning, inventory, stores, eCommerce, finance, supply chain, marketing, and executive leadership to identify analytics opportunities and provide solutions.
Serve as an escalation point to remove roadblocks and ensure timely delivery.
Drive the reporting and analytics roadmap, prioritizing development by business value, urgency, and enterprise priorities.
Promote self-service analytics and data literacy through training for business users.
Lead and develop a small team of MicroStrategy engineers and BI developers, and coordinate with vendors, contract or offshore resources, IT leadership, data engineers, and architects.
Ensure consistent interpretation of enterprise KPIs and accurate, complete data in reports and dashboards.
Establish validation and reconciliation checks against source systems and Snowflake, and work with data engineering to resolve source-data, model, and data-quality issues.
Establish BI governance, naming standards, certified datasets and metrics, security models, and service levels for report availability and performance.
Evaluate, pilot, and integrate AI capabilities into reporting and analytics, including natural language query, AI-generated insights, anomaly detection, Snowflake AI features, and GenAI tools that improve development productivity.
Validate AI-generated output and follow data security, privacy, and governance standards.
Run proofs of concept for emerging technologies and lead initiatives that improve report performance, usability, and cost efficiency.
Operate with integrity and confidentiality, build cross-functional partnerships, advocate for Pacsun, recruit and develop talent, and foster a culture of transparency, collaboration, and accountability.